Omtaler (5 731)
Raffiner
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Etter vurdering
We had to verify our domains in the app. my developer did that and passed the ownership back to me. For over a week now I try to get back the ownerhip, set up payment and send emails.
The team from omnisend does not only not read the former chat, but still brings me back to the same problems we could not solve from our side.
-I can not add myself in primary store setting with my email as admin, so I can not, pay, ergo no emails in our campaigns for over a week..
I did also send the store ID where we have the problem with, but hey, the log in into the other store (different ID ) and tell me there is no issue.
Best is the question to change my shopify store email so its matching the email I would use in their system as admin or owner!!
Sure.
Customer service is slow, does not solve problems and is not willing to give a discount or any reach out for creating the problems and not following up correctly.
I don´t switch to mailchimp because I have omnisend also on another shop.
Stay away if you are into customer service and fast help and depend on your mailer.
Hello there! We appreciate your detailed feedback regarding your experience with Omnisend!
We understand the importance of swift and effective customer support and regret any inconvenience caused by the delays and difficulties you've faced. While reviewing the conversation, we noticed that our Support Team attempted to get back to you as fast as possible, providing multiple follow-ups to ensure your conversation isn't forgotten. We recognize that the entire resolution process took longer than expected, and we're committed to addressing any issues to improve our services.
Regarding your concern about the ownership transfer and Shopify admin email, we want to highlight that a critical security measure is in place. This process is designed to ensure the secure transfer of ownership to the rightful owner. While we understand that it may cause inconveniences, it is necessary to employ a sufficient level of security to safeguard your account and data.
We are also glad to hear that our Support team eventually assisted you with the ownership transfer and an upgrade. However, we recognize that the process took longer than expected. We will review and improve our procedures to prevent similar issues in the future.
If you have any questions or need any assistance, do not hesitate to contact our Support Team. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Beran was super helpful and professional. He helped me with an issue I had with our subscribers.
Hello there,
Thank you for your positive feedback! We're delighted to hear that Beran provided you with super helpful and professional assistance. Resolving issues with subscribers is crucial, and we're glad our agent could help address your concerns.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
Easy to use with great features
Hello there,
Thank you for your review! We're glad to hear that you find the app easy to use with great features.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
I like the platform and have been using it for a year with all our clients. What I really appreciate is the support. I just needed help once and Beran responded immediately and guided me step by step. I solved the problem in minutes.
It's clear and easy to use. Helps a lot on the efficient marketing. And thanks Baarath for helping me on the domain setting and other issues. I will recommend to other store owner.
Hello there,
Thank you for your positive feedback! We're glad to hear that Omnisend has been helpful for your marketing needs. Our goal is to provide a user-friendly experience, and we're pleased that you found it clear and easy to use. Our support team, is always here to assist you with any questions or issues you may have. Your recommendation means a lot to us, and we're grateful for your support.
If you ever need further assistance, feel free to reach out.
Didem helped us understand how to set up A/B testing in automated campaigns. Great job. Thank you.
Hello there,
We're delighted that Didem was able to assist you with setting up A/B testing in your automated campaigns. We'll make sure to let her know about your appreciation. If you have any more questions or need further assistance, feel free to reach out.
Thanks for taking the time to share your positive experience!
This is awesome app
When I asked question, Baarath told me how to set up. He was so kind and helpful.
Thank you !!!
Hi there!
Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!
Thank you for your help today Luiz on helping with my landing page! Really appreciate it!
Hi there,
Thank you for your feedback! We're delighted to hear that Luiz was able to assist you with your landing page. Providing excellent support is always our priority. If you have any more questions or need further assistance, don't hesitate to reach out.
We're here to help!
Luiz was so helpful and efficient in helping me solve my problem. I'm very impressed with Omnisend.
Hello there,
Thank you for your fantastic review! We're thrilled to hear that Luiz provided you with helpful and efficient assistance in resolving your issue. Your satisfaction is our priority, and we're delighted that you're impressed with Omnisend.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Great support. Got connected with Karine. She was able to identify and resolve my concern quickly.
Hello there,
Thank you for sharing your experience! We're glad to hear that you received great support and that our agent was able to quickly identify and resolve your concern. Providing efficient solutions is our priority, and we're pleased that Karine could assist you effectively.
If you have any more questions or need further assistance, feel free to reach out. We're here to help!