Omtaler (3,179)
Raffiner
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Etter vurdering
We are really enjoying the app. Very comprehensive, and it integrates really well.
I only wish there were more ready-to-use templates as other Email platforms offer.
Really glad the integrations and overall experience are working well for you! The feedback on templates is noted - it's genuinely useful to hear what would make Omnisend even better. Thanks for taking the time to share this.
A few years ago I left a 5-star review. But now Omnisend, like so many other companies, has decided that customer service is getting in the way of their profits.
I've been dealing with a bug in their software for weeks now. When I edit a product description in a campaign the cursor jumps around so it's like playing "whack a mole." Very frustrating.
They say they understand my frustration and appreciate my patience. But since I contacted them on June 12th and it's now July 4th my patience is at an end.
Very disappointed.
*****
Update
Apparently Omnisend is paying attention to these reviews because the day after I posted it with one star the problem was fixed.
Thank you for taking the time to share your experience and for updating your review. We’re sorry for the frustration this issue caused, especially since editing product descriptions is such an important part of building a campaign.
After reviewing your case, we can confirm that our support team was able to reproduce the cursor-jumping issue and escalated it to our technical team for further investigation. While the fix took longer than expected, the issue has now been resolved.
We truly appreciate your patience while our team worked on this, and we’re glad to hear everything is working fine now. We also appreciate you raising this, as it helps us better understand where delays or unclear updates can impact our clients’ day-to-day work.
If anything else comes up, we’re just a message away and always happy to support your continued growth and success with Omnisend.
Generally easy to use / mostly intuitive. Like all apps, there are some limitations. Customer service is usually relatively fast, which is appreciated when challenges arise. Most recent round of support was with Isabelle and she helped me solve things pretty fast.
Fast support when you need it most really does make a difference, so glad that came through for you! Easy to use day-to-day and reliable help when challenges pop up - that's the experience we aim for. Thanks for the honest feedback. Four stars is a great start - we're committed to closing that gap and earning your full confidence.
Strong automation capabilities for abandoned cart recovery (one of your key goals)
Good segmentation features to target different customer groups
SMS integration alongside email for comprehensive campaigns
Thank you for highlighting what matters most! We’re thrilled our automation, segmentation, and SMS + email integration are helping you reach your goals. We’ll keep refining every feature to support your growth and make your campaigns even more powerful.
Great platform for campaigns . They give so much for free to try out and see if your business grow then you can subscribe.
So glad the free plan gave you room to explore what works! Being able to test and build confidence before committing is exactly how it should be. Excited to keep supporting your campaigns as your business grows!
I was running into some issues with Shopify Email and found many recommendations to give Omnisend a try. The interface is easy to use and creating campaigns is very straightforward. I had some initial issues with domain verification due to conflicting SPF records but Maria from Omnisend’s support team explained what I had missed in short order and the client was up and running quickly. Very impressed so far.
Thank you for the fantastic feedback! We're so glad you made the switch to Omnisend and found the interface easy and campaign creation straightforward — that's exactly what we aim for. Big high five to Maria for helping sort out the domain verification hiccup so quickly (those tricky SPF records love to cause mischief!). We're thrilled your client is up and running, and we’re looking forward to continuing to impress you!
I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track.
Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to:
1. explain why he may be slower than usual to respond (and apologised ofr it more than once)
2. supply me with a link to help answer my initial query
3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!)
As a result, I know what my options are and again can get back on track.
Much appreciated Saleh, you are a credit to the team.
Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!
Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.
Hello there,
Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.
If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)
Hello there,
Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
