Omnisend Email Marketing & SMS

I DON'T really recommend this app, have no idea why automatically sent out the campaign, and the report only read by technical team internally, felt very disappointed…

'Frustrated Ecom Store Owner'- I was initially very impressed by the ease of use and intuitiveness of the platform. However there were issues with the pre-set templates meaning that customers would register/subscribe and there would be a delay of 5 hours+ before a welcome email was sent. After a few emails back and forth Omnisend said they had ' discovered a bug and were working to fix it'. 4 Days later and no response back from CS despite chasing. I have been left with no option but to switch to another platform. Like anything, a good platform is only as good as the support behind it...

Unfortunately the Soundest app has left me extremely disappointed. The install did not successfully import my subscribers from Shopify (it failed to import the purchase dates which makes it useless). Support blamed shopify for the format of their output. The on-landing popup was not allowing some customers to enter their emails to retrieve a coupon which worries me a lot as I'm very concerned with my user experience. The help service - while friendly - was slow and unable to resolve the problem, so suggested I email them a full export of my customer/purchase data from my store which is something that violates countless privacy best practices not to mention shares sensitive personal information of my customers.

This app does contain some great features but is not mature enough in my experience with their trial to warrant paying the $100ish/monthy they quoted me it would cost once my Trial was over. Hopefully in the future they find a way to resolve many of the bugs and perhaps at that point I'd reconsider because it feels like they're 70% the way there, but reliability, repeatability, and automation are missing - the most important things to a store owner like myself!

Like the look of this app, however, after two hours of trying to set up, I give up. Not every easy to understand for a new user and thought it could link better with your store to be more automated or you could choose what you wanted. Most need you to input a product for a campaign, what a pain. Needs to have a tutorial to help you set up each campaign the first time. just way to hard to figure out on your own

I used the app for many days now, and it is not sending out emails to abandoned visitors. It comes with a huge opportunity cost. Support is quick and always available, but takes a lot of time to sort this. I am uninstalling the app as it comes with an opportunity cost. Guys have a plan b app

DON'T Wate your time with this, very bad service, look elsewhere for a better app. A complete waste of my time.

This isn't a very good app if you are not a coder. There were a lot of bugs that prevented certain aspects the templates from functioning correctly. Unfortunately, I was told that their technical team was too busy solving other issues and was directed to a link with CSS and HTML codes to fix it myself. They have a chat option that will try to help, but they are very limited.

doesnt do what it says, just too difficult to use.

My SMS no longer works even though i still have enough SMS credits. They said I need to verify the phone number but doesn't allow me to verify it until my store goes alive. I'm not ready for launching the store yet without knowing if the app will work. The support is very unhelpful. The online chat replies to me very slow, sometimes takes days. Now i'm stuck and can't use the SMS

Seems they have a lot of "good reviews", most likely all of those are fake.

Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend:

- Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later.

- At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue.

- Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later.

- The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame.

All of this set us back 2 days. Would not recommend using.