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Best support team!
I love how easy it is to get in touch with someone (via instant messages) when you have questions or problems. They usually respond in no more that 10 minutes and they stay with you until the issues are resolved. I do wish there were some more features like emailing us reports and customizing the email backgrounds. I also would like a feature that allows customers to ask to be removed from certain marketing lists without removing them from all subscriptions but for the price, it offers quite a lot!
Deniz has been very helpful today! I am completely new to Omnisend, I had a question, and she replied clearly and with friendliness.
I am new in this world, but before I make my first shop, I dream about something special. Omnisend makes my dream come true, this program is incredible. so much easy, and so much workflow. It's incredible for me. Thank you so much Omnisend ❤️
Less than 2% of the emails as getting to my customers. They are all going to spam. Called G-Suites and my account is not blacklisted and emails that are sent through my email directly are fine but sending through Omnisend, the emails are all going to spam. Waste of money if the customer is not even seeing the email marketing. Customer support is lacking.
Hello Lash Excursion,
Sorry to hear you are experiencing deliverability issues. We have checked your account thoroughly and it seems the delivery rate is low due to your contacts marking the campaign as spam or unexisting contacts. But no worries, we have a solution for you!
First, you will need to review your list and remove the inactive and unexisting contacts. Then send to the engaged audience who bought or clicked your campaigns recently. You can also target your automation by using the Customer Reactivation workflow and remind your customers to buy the product again after a specific period of time. Katherine will share more details via our in-app chat!
I love this app. It has been so simple to use. I don't have very much knowledge in the eCommerce world and this app made it so easy. Navigation in this app is simple.
I used the app to send mail to subscribers from my Shopify web shop, it went really easy, app is really easy to use, it's fluent and fast
Very easy to use and customize! This is an essential app for email marketing.
Great app, super easy to use, great customer service as well (thank you Nikola and Marija)! I've only used it for newsletters and abandoned carts for now. (And the abandoned carts-flow is the reason why I only give four stars, because for the few days I used it, several customers got an abandoned cart email even though they completed their purchase... But they say they are working on the issue.)
I just receive amazing customer from Olesia at Omnisend and I'm super impressed with her knowledge, courteousness and patience.
She walked me step-by-step through the set up and troubleshooting of a form and follow up sequences until everything tested 100% correctly.
As far as the app itself goes, it's been a very pleasant experience up to this point. I can tell everything was thought out thoroughly and it's very intuitive.
Keep up the good work, Omnisend!
UPDATE: Thank you for the reply to my original review! You rock.
I just wanted to mention that I just received incredibly helpful support from Karine as well! She was amazing. Thank you!
Hey there!
We couldn't help but crack a smile when we read your glowing review! We're thrilled to see that you were super impressed by the service you recieved from our Support team, we'll make sure to give Olesia a high-five for a job well done!
We're glad to have you as part of our Omnisend family, and we promise to keep up the good work. If you ever need assistance, tips, or even more jokes to brighten your day, you know where to find us!
Most ethical and professional company in email business in market. one of the best customer centric company i have come across in past 10 years.
I have been omnisend customer since past 4 years and they have lived upto their reputation. i would like to specially thank Will who would try every possible way to help us find the right kind of solution. People like him make big companies shine!
thanks for being awesome.