Recenzje (5 968)

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8 sierpień 2021

Great customer service. Respond in minutes. Highly intuitive workflows. Easy to build. We are just starting with it, but looking forward to adding more functionality soon

Swedish Wild
Szwecja
Około 20 godzin korzystania z aplikacji
23 luty 2023

Excellent professional service solved my problem fast.and very efficently.cery helpful and friendly
Thank you

www.cutekidz.co.za
Republika Południowej Afryki
20 dni korzystania z aplikacji
Omnisend odpowiedział(a) 27 luty 2023

Hello there! Thank you for leaving your feedback, we appreciate it!

28 sierpień 2020

this app was super easy to use and got my store set up in no time!! i will definitely share this app with others. Thanks Omnisend

Negro Cloth- Official Site
Stany Zjednoczone
Około 20 godzin korzystania z aplikacji
5 czerwiec 2016

AWESOME! AWESOME! AWESOME!

Tried multiple email marketing managers and this is the first I've been able to create and lunch easily, the template editor is easy to use and the best ive seen be miles, no others offer as easy customization as this! will be a paid user for awhile!

Etc Supplies
Australia
26 dni korzystania z aplikacji
Edytowano 28 marzec 2019

Very easy to use! First time using a Marketing Automation service and didn't run into any issues using this!

withSimplicity Beauty
Stany Zjednoczone
Około 20 godzin korzystania z aplikacji
2 czerwiec 2017

This app seems to make everything easier for you to run your email campaigns, but i just started using it so i will see when i start getting real massive emails to deal with, but as of at this moment I love it.

Darkalley Discount
Stany Zjednoczone
26 dni korzystania z aplikacji
21 listopad 2018

I have used other email marketing apps in the past and Omnisend has been the easiest to use by far!!

T-Shirt Quilt Cafe ~ sewing studio
Stany Zjednoczone
Około 19 godzin korzystania z aplikacji
Edytowano 29 październik 2020

We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable.
Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry.
Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!!
I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants.
Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list"
But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well."
I have now deleted the app.

Hippie Pants
Wielka Brytania
21 dni korzystania z aplikacji
Omnisend odpowiedział(a) 30 październik 2020

Thank you for your feedback.
Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not considered then, since our customers never requested it. Nevertheless, your scenario proves that the suppression list is a huge feature request that we definitely should consider having. We have already passed your feedback to the product teams.
Jurate has already reached out to you to talk more about this, thanks!

13 wrzesień 2017

I have just started with Soundest but I am in love with it's user friendly setup. It makes pop up's and email campaigns so simple to create but so attractive and professional at the same time. I can't wait to explore more!

One Hot Mess Boutique Online
Stany Zjednoczone
25 dni korzystania z aplikacji
31 marzec 2022

The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact list from shopify. But all contacts have no historical order records. Until now, there is no technician to solve my problem. The customer service just kept asking me to repeat my question.

SALEDRESS
Stany Zjednoczone
21 dni korzystania z aplikacji
Omnisend odpowiedział(a) 4 kwiecień 2022

Hello and thank you for your review!

Accept our apologies for the experience you've had with the service. Our senior support representative has already contacted you with additional information regarding your issue.

Have a wonderful day!