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The issue is changing the customer account data with no way to track the changes. This is basic.
Zero stars! I added this app to test it to see if it would work for my shop. Uninstalled without incident.
While I'm looking thru my customers, I see a little note
"Omnisend added phone number XXXXX to this customer yesterday" There's no tag, no note, no message from Omnisend app that they're altering my customer's data. Why?
Hi there, and thank you for your review!
Due to the two-way sync with Shopify, if a customer adds a phone number in Omnisend, this data is also sent to Shopify. This is why the "Omnisend added phone number" notice appears in the Shopify customer timeline.
All permissions required to use the program are granted only once, at installation. All of these are detailed in our Terms of Use, which our users agree to when they create an Omnisend account.
Our support representative has already contacted you to provide you with additional information on this topic.
Have a wonderful day!
Looks like a great app for a smaller, newer company. One major limitation we noticed right off the bat is that the solution only supports one shopify store. We have multiple stores and multiple brands.
The app page should state that so customers don't have to go through the process of creating an account and configuring the solution only to realize that during setup.
Thank you for your honest review. Sincere apologies you only found out about this limitation after creating your account. Other users who have already migrated from Mailchimp have also requested this feature and we are proud to say that next week we will be making a public announcement on what new features we will implement before 12th May. Please stay tuned and hopefully we will be able to turn things around for you!
Customer Success Team
Seems they have a lot of "good reviews", most likely all of those are fake.
Would not recommend using.
Greetings! Thank you for taking the time to provide feedback on our product.
We're sorry to hear you didn't have a positive experience with our platform and that you have doubts about the authenticity of our reviews.
We take allegations of this nature very seriously and want to assure you that we do not engage in any practices involving fake reviews. We are proud of the positive feedback we have received from our customers and believe that our product is a valuable tool for businesses of all sizes.
We would be delighted to address any specific concerns you may have had with our platform. If you could provide us with more information about your experience, we would be happy to work with you to address any concerns.
Thank you again for your feedback, and we hope you can change your mind about us in the future!
excellent app, we use it all the time. Very easy to use and looks great.
LOVE this email app. Sends modern, clean looking emails and so easy to use. Has some very impressive features for a free app. Still can't get over that I can send 15k emails a month at no charge.
- www.NorasNursery.com
Great app! Free email marketing for beginners is really helpful too. Would definitely recommend!!!!!
I've tried a number of marketing apps and this one is my favorite. App is brilliant in so many ways. Instead of blanket campaigns and low sender scores... it delivers targeted promotions that are not filtered by the Internet gods! Their setup videos are really good as well.
I particularly like that it goes much further by combining multichannel marketing in one app and data collection for shaping promotions that are effective. I can study how customers like to be contacted and send targeted promos. Google likes... which makes me like it! Software also segments customers into bite sizes that are manageable. AAA+++
LOVE THIS APP!! amazing for all my marketing emails. I sent campaigns and set up automatic emails as well that are triggered by subscribing/adding something to your cart/purchasing!
Super easy to use! I actually found it more intuitive than mailchimp. I never felt lost in the process and loved their templates, which were also super simple to customize!!! Love it, I can't wait to learn of the other features
Great APP. Installation and customization is really simple. Used MailChimp before and now really looking forward to see what Omnisend can do.