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Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your own developer as their Technical Support is limited to acting only in internal situations! What a waste of time.
Greetings and many thanks for your review!
We're doing our best to provide you with accurate feedback, which requires our Support Team to escalate the problem to our Technical Department.
Following our Tech Team's examination, we determined that the issue is on your end. To ensure that the footer form captures and pushes subscribers to Omnisend, the form classes should be modified in the theme file. They are editable on your end only. As a result, our Technical Support team is unable to act on your behalf.
Our senior support representative has already contacted you with some additional information regarding this situation.
Have a fantastic day!
Worst customer support, they have a glitch in their system preventing us from reverifying any domain, it mentions the domain exists already. No customer support is present, no follow-ups are done. I have informed them about the issue over a week ago. DO NOT RECOMMEND! STAY AWAY
Hello there! Thank you for your review!
Our support team was able to reach out to you to help you resolve the issue you were having.
We hope everything works perfectly on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.
I used this app to send my first Mmē. email after mail chimp and it was a breeze plus it had all the great features that mailchimp had. I highly recommend if you need a no fuss experience with pre-built templates and not limited to just your shopify product content
The greatest app ever! Very easy to set up a campaign, to create the content and so on. Also check their blog for more info about marketing.
Good so far! Haven't gotten to send any emails yet, but it seems like everything works well.
I DON'T really recommend this app, have no idea why automatically sent out the campaign, and the report only read by technical team internally, felt very disappointed…
Hello and thank you for taking the time to leave feedback!
Our Support Team discovered that the campaign you sent has since been deleted, so you were unable to access its report from your account.
But don't worry! By creating a segment of customers who have received a marketing message from you, you can see which contacts the campaign was sent to the deleted campaign. This campaign will be reflected in their marketing timeline as well.
Our customer service representative has contacted you with additional information on this matter.
Have a fantastic day!
The app is easy to use but unfortunately, the abandoned cart mail goes to the promotions tab in gmail. No wonder I didn't see any conversions. Ideally the mail must land on the inbox.
Seems very easy to use and set-up within Shopify. I've used Klaviyo before but this seems to be just as feature rich for less money
Great app!
Easy to use. I've setup the cart recovery in a quick timeline. Overall it's good. I recommend this to everyone!
Cool app, It's helpful for email retargeting =)