Omnisend Email Marketing & SMS

Avoid at all costs!!!!

After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify.

We signed up 2 weeks ago and have had problems from the start. We sent a total of 3 subscriber email campaigns in the first week to our subscribers and later a few test campaigns to 5-7 of our own emails. We stopped because we were receiving higher than normal spam rate on google postmaster we later found out that omnisend was still sending emails to unsubscribed users even after syncing. Omnisend was NOT showing any spam in their reports.

We asked politely to refund the services since it is not working and then we could then cancel it. They refused saying that we sent emails already, even though their app was malfunctioning and sending to unsubscribed users when it shouldn't have.

They sent us a few reasons why they COULD issue a refund. One being "a customer cannot use the features over the period they have paid for it due to a system malfunction and unexpected issue caused by it".

We have not been able to use their service due to the syncing malfunction but they still refuse to refund us. We gave them 4 opportunities throughout a chain of emails to refund us and they repeatedly tried to convince us to continue to use their app and saying they won't be refunding us.

Avoid at all costs!

There are plenty of other email providers out there with a lot better support then here.

It's quite functional for beginners. Their customer support works well, but I would appreciate a built-in survey feature within the emails and more advanced design options.

Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.

I looked at several email marketing apps and decided that Omnisend had the most features for the price was the most user friendly of the ones I looked at in my opinion. That was really important to me as is what kind of support the company offers. I recently needed some help with an issue I was having and Karine in support was both courteous and knowledgeable as well as patient. My computereze isn't that great but she managed to figure out what I was trying to explain to her and helped me fix it in no time. I would definitely recommend the Omnisend app.

Luiz from Omnisend did an amazing job helping me navigate the new rules in order to keep up-to-date with email best practices. When I was having an issue verifying my SPF TXT update in the domains section through the Shopify platform, he checked in to make sure I was able to figure it out. Thanks!

I am very happy with Omnisend, especially for their next-level customer service. They always respond promptly and are always very attentive! I also like the platform, it is pretty comprehensive and straight-forward.

Beran was super helpful with the problem I had and the automations part is awesome!

Luiz at ominsend was a great help. My query was dealt with quicky and I am very happy with the service I recieved.

Simple flows, quick to get up and running and when you run into a road block its nice to have chat support answer quickly :) Both Karine & Eduarda provided amazing support.

Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!