Omnisend Email Marketing & SMS

I was initially happy when I first signed up for Omnisend but I think I was happy because I was completely new to email marketing. I've been with Omnisend for 2 years now and each time I use them I'm honestly so underwhelmed with their offerings. Also, receiving customer service is almost impossible. Their customer service reply is only via chat which prompts to "we typically respond in 1 hour", ...

Fine app, poor support. Dont wanna help setup their app, so we actually can get the benifits. They refer to some Youtube etc. not a good customer experience. Reply to your reply 11 - May **He didnt help me set things up - I got a lot of links to guides etc. which is fine, but in a smaller business, you dont have time reading all these guides, so I still dont get the effect i wished I would get ...

I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all ...

Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if ...

This is got to be probably the world's most limited CRM software I have ever seen.

First, they do not have embedded forms, only pop ups and landing pages.

Second, you need to use an app called privy to create an embedded form.

Third, privy sends your contacts to a list, BUT SINCE THEY DECIDED TO FREAKING REMOVE " LISTS" , YOU CANNOT EVEN CREATE A CUSTOM LIST ANYMORE FOR YOUR CONTACTS!

4TH, they ...

We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their ...

It was not bad, but my live view dissapeared, which was the only thing I was using it for so, sad times

I have been using this app for 2 of my businesses for approximately 3 years. I was fairly pleased with the platform and the various features it offered, however Omnisend has some serious flaws which ultimately rendered the product unusable. Despite the various features and reasonable price, the app after several months of usage simply deleted our lists as well as all data and records. Contacting ...

上周提交了问题，说是48小时内邮件回复，48小时内也回复了我，接下来因为问题还没有彻底解决，我已经重复发了两次邮件，已经过去一周了还没等到回复，感觉效率没有刚开始安装这个app的时候快了，最近用起来很不爽！

They offered a free plan with 500 e-mails per month. That's what we needed. Then, they started charging me more and more every month based on the number of subscribers, regardless if they are active or not. When I complained about it, they told me to remove the subscribers even though we were not shooting any e-mails to them. That's shady.
Even though we were paying, we couldn't remove their logo ...