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Je suis très satisfait du service client d’Omnisend ! Même à 23h30, l’équipe a su me répondre rapidement et efficacement. Un grand merci à Eduarda, qui a été particulièrement à l’écoute, réactive et bienveillante. C’est rare d’avoir un support aussi disponible à une heure aussi tardive. Merci encore pour votre professionnalisme je recommande sans hésiter !
Merci beaucoup pour votre retour si positif !
We’re so glad to hear that Eduarda was able to assist you quickly — even late into the evening! Providing timely, attentive, and genuinely helpful support is exactly what we aim for, no matter the hour. Thank you for the recommendation and for choosing Omnisend!
I’ve been using Omniset for a while now, and I have to say—it’s an absolute game-changer, especially if you don’t have a marketing background! The setup is incredibly easy, and no coding experience is needed. The email templates look sleek and professional right out of the box, making it simple to create stunning campaigns without any headaches.
One of my favorite features is how effortlessly you can track your business performance. The charts and analytics are super user-friendly, giving you clear insights without feeling overwhelmed by data.
Omniset also runs webinars that are super useful, helping you get the most out of the platform. And their customer service? Top-tier! They’re incredibly responsive, helpful, and patient—especially if you’re struggling with the basics, like domain setup (we’ve all been there, haha).
So far, I absolutely love Omniset. If you’re looking for an easy-to-use marketing platform that delivers great results without the technical hassle, this is it! Highly recommend.
Game-changer? We’ll take it! 🚀 We’re so happy to hear that Omnisend is making email marketing easy and effective — even without a marketing or coding background!
Sleek templates, user-friendly analytics, and helpful webinars are all designed to keep things simple while delivering real results. And of course, our support team will be thrilled to know they’ve made your experience even smoother (we totally get the domain setup struggle!).
Thanks for the glowing recommendation — we’re excited to keep supporting your success!
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
incroyable
Merci ! Incredible is exactly what we love to hear. We’re thrilled you’re enjoying Omnisend!
perfect for my bussines !
Thank you! We’re thrilled that Omnisend supports your business needs. Helping you grow and succeed is what we’re all about.
Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much
Hello there,
Thank you for your review! We're glad to hear that you received prompt support from our team, especially from Dilara. It's great that she could provide specific guidance to help resolve your issues with the domain provider quickly.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your campaigns run smoothly!
They're Support team was quick to respond and able to provide detailed step by step instructions and walk us through troubleshooting. Fantastic Support experience!
That’s what we aim for — fast answers, clear steps, and support that’s with you the whole way. Thanks for sharing your experience!
Omnisend is constantly growing, and thanks to the amazing customer support team, our platforms can grow as well Beran, Salma & others are always of great help!
We love hearing this — thank you so much! ✨ It means a lot to know that our support team, including Beran, Salma & the rest of the crew, has been able to help you grow alongside us. We’ll be sure to pass along the kind words! 🚀
Johnny from customer service was a big help! He helped me step by step with an issue I had until it was resolve! So far, I am satisfy with Omnisend. The free plan includes a lot of things and it's easy to set up and create a workflow and campaign. It's user friendly and I can design it to my liking.
Thank you for the great review! We’re so happy Johnny could walk you through the issue and that Omnisend has been working well for you. The free plan is packed for a reason — we love making it easy for users to hit the ground running!
2025 Oct 5th.
Again ,we are charged $190 each month as we are told that we reach the contact limit .They charge us $20 more for 500 more contacts .
DO NOT USE THIS APP AT THE VERY BEGINNING !
AS THEY ARE SO SO EXPENSIVE ,THEY CONTINUE CHARGING MORE MONEY ! THE MOST DISGUSTING APP I HAD EVEN HAD .
THIS APP ALWAYS CHARGE EXTRA MONEY WITHOUT OUR PERMISSION .We are charged additional $69 on Oct 26th except for the $183 monthly billing ,and they told us to give us 180000 credit ,we actually use 18282.
TOO EXPENSIVE .NEVER USE THIS COMPANY .
Again ,this app charged us more money, and do not let us send emails .
They charged us $180 usd in Jul.
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve faced regarding billing and contact limits, and we completely understand how this can be confusing.
The reason you’re seeing these additional charges is that your account has exceeded 100% of the contact reach limit included in your current plan. For example, if your plan allows sending to up to 10,000 billable contacts and you reach out to more than that number, the system automatically notifies you and pauses further sending until the plan is upgraded. This ensures fair and transparent usage across all accounts.
It’s important to note that the Fixed Tier Plan has always been designed with this limitation, and the contact count resets at the start of each billing period. To continue sending, an upgrade to the next available tier is required, after which the restriction banner will be lifted.
As your audience continues to grow, so do the needs of your email marketing. Since you’re now reaching more people than your current subscription tier allows, upgrading ensures that you can keep engaging your expanding customer base without interruptions.
We appreciate you giving us the opportunity to address your concerns and look forward to supporting you moving forward.