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I have used Omnisend since 2019, which I switched due to an incentivized offer for MailChimp users (as Mailchimp was no longer integrating with Shopify at that time). I've had a few issues along the way that were challenging to fix due to an unhelpful support team. There seems to be more of a focus on smiley faces and emojis in support chats then actual assistance. I had an issue this week that revealed our forms had suddenly stopped working at some point, and new subscribers were not captured for quite some time, which has meant lost revenue and a lot of stress on my end. There was no assistance from the support team, they just passed the buck stating it was a theme issue. Everything had been working for months up to that point, and had been confirmed to work by one of their support team members earlier this year. This week I was told that team member confirmed 'integration' but not 'functionality'. Thanks for nothing. I've switched to Klayvio.
Hi there! Thank you for taking the time to leave your feedback.
We're sorry to hear about your recent experience. Our Support Team has reached out to you to provide an update and resolve this issue.
We are keen on providing top-notch support, so your feedback is taken into account and delivered to the consultant.
If you have any other questions or feedback to share, feel free to reach out to us at support@omnisend.com.
Overall great plugin, really powerful with everything that is build in. Had some issues to get it to trigger my workflow but got fast and good help from Olesia who where very helpful. Now it finally runs as intended and will help me alot in converting customers. Thanks!
Hey there! Thanks for the high praise, we appreciate it!
We're sure that Omnisend will help you convert your visitors into a loyal customer base. Keep being awesome, our support team will be there for you every step of the way!
This is by far the best free newsletter app ever! I love, love, love it! Easy to install, set up and use. You'll be up and running within minutes.
Have been using it on https://greenwhey.fr for months now, so far so good. Automations are easy to implement, design is great.
Amazingly simple with beautiful results. The integrtration with Mailchimp and Shopify is seamless. Excellent app.
Regarding the price is ok but not ok for the functions. Support tries to help but they can't do anything technical for us and don't give ETA to have this functionalities available. The app itself has potential and i will change my review as soon as they work their problems.
Hello there, and thank you for taking the time to leave a review!
Indeed, at this moment, Omnisend has two Email Builders. The New Builder provides more customization options and ease of use, whereas the Classic Builder offers a larger selection of building blocks.
Despite being more advanced than the Classic Editor, the New Editor is still in development, and some features are not yet available. Our developers are aware of the missing blocks and are working to bridge the gap between the two editors.
Meanwhile, we recommend taking a look at the Product Recommender block. It will dynamically display the products in accordance with the selected rule.
Our support representative has already contacted you with additional information on this matter.
Have a fantastic day!
I am adding ANOTHER Update as of Nov 5 2019, to my 5-Star review, because honestly these guys flat out deserve it. I had a Billing Issue, that I did not discover for 3 Months, and when I did discover it, and let them know about it, they showed 100% INTEGRITY and credited it back to me. Honestly most companies would hide behind some type of "Policy" or whatever, but Serge and Katherine and the support Team at OMNISEND not only did NOT do that, they did the right thing and continue to provide outstanding support.
I have been using these guys since they were Soundest, and now in their new form of OMNISEND. I am Updating their REVIEW because they are added SO MANY great features that it is amazing.
Personally I have found most Email Marketing platforms as "sensory overload", and it also took me 15 steps to remember that I had done previously. These guys have done a GREAT job of being VERY POWERFUL but making it easy for us busy Entrepreneurs. I have Enabled many of their awesome features, and still have more to do.
Also, these guys provided EXCELLENT Customer Service, I mean Top Shelf stuff. Give them a try, you won't regret it.
Ray Doustdar
Buiced Liquid
www.buiced.com
I switched over to Omnisend from MailChimp last week. I'm SO pleased with how simple everything has been!! No headaches what-so-ever!! I'm not super techy, so I REALLY appreciate this simple, easy to use service. I have every intention of continuing with Omnisend once my trial is up!
I used this app to help me with emailing my subscribers about upcoming sales. It's helpful and easy to use.
Rally good App....
Worth getting for any small business.. Thanks Soundest!!
www.43tclothing.com