Omnisend Email Marketing & SMS , 5.693 avaliações
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Great so far. Customer service (Tiana) was super helpful. Look forward to working with it more for our campaigns.
We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered.
Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification.
Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing.
Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!
Hello there and thanks for taking the time to leave a review!
Thank you for bringing your concerns to our attention. We understand that failed SMS deliveries can be frustrating and impact your marketing efforts. With this in mind, our team has investigated the issue thoroughly, and we have found that the only reason for your SMS not being delivered is indeed due to regulator limits in the US, as you mentioned in your review.
We do our best to comply with all relevant regulations to ensure the highest deliverability rates possible for our customers. Therefore, we recommend verifying your phone number as soon as possible to avoid any future issues with SMS delivery.
Our support representative has reached out to provide more information on the matter as well as to rectify the issue with email deliverability.
We take all feedback seriously and will continue to work hard to improve our services and provide the best possible experience for our customers. If you have any further questions or concerns, please do not hesitate to reach out to our support team.
Thank you for choosing Omnisend as your marketing automation platform.
For now, i absolutely need this app. exactly what i have been looking for. i recommend!!
it's great. My questions were answered quickly. I only can recommend it!!
Only used it once but it was flawless and excellent for those of use with little to no programming and html experience! A+
I used this app to help me automate email's, it has been a great experience thus far, almost feels like I have one less thing to worry about.
Second Review: 22/11/2018
Amazing product offering guys!!
Excellent maarketing platform. Easy to use and set up! nice features
Updated Review----
Much improved. Seems a lot more stable now.
Earlier review----
Good when it works.
Unfortunately though, have to agree with the review by Sydney Vapor Premium E-Juice. When the server is up, it works great, problem is more often than it should be, it's down. This means whilst able to sign-in, it lags, can't edit or create email campaigns, which is the main purpose of this app. 502 Bad Gateway is the error message received.
Hopefully, this is problem will be rectified soon.
This could be a fantastic app because it pulls products from your store, more customization options would be nice though.
Im currently using the FREE version for now while I learn the ropes of the app and what it has to offer. Sent my first email campaign and not to overly complicated to use at first attempt. Im sure it has many more features and configurations I need to learn how to get the full potential out of it. So far so good!
I've just made a switch to Omnisend for better integration. I love it so much! Very user friendly & allows me to create beautiful emails for my customers :) Thank you!