Omnisend Email Marketing & SMS , 5.391 avaliações
ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente
Ciao! Grazie mille per il tuo feedback sulla nostra app!
We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience it caused. With this in mind, we're glad to see the problem has been resolved already! Please note that the issue was coming from the changes in your store backend. Anyhow, we are happy to hear that everything is now working correctly!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at firstname.lastname@example.org.
Seems they have a lot of "good reviews", most likely all of those are fake.
Would not recommend using.
Greetings! Thank you for taking the time to provide feedback on our product.
We're sorry to hear you didn't have a positive experience with our platform and that you have doubts about the authenticity of our reviews.
We take allegations of this nature very seriously and want to assure you that we do not engage in any practices involving fake reviews. We are proud of the positive feedback we have received from our customers and believe that our product is a valuable tool for businesses of all sizes.
We would be delighted to address any specific concerns you may have had with our platform. If you could provide us with more information about your experience, we would be happy to work with you to address any concerns.
Thank you again for your feedback, and we hope you can change your mind about us in the future!
READ BEFORE INSTALLING: 1) No Phone Support; 2) SMS marketing tool was changed to subscription based. You will be charged for: a) amount of SMS, b) sending limits. It would have been OK but the system simply does not work well and support is not very helpful. For the amount they charge there should be phone support and WORKING solution.
Terrible experience with their bad service. They keep changing the agents when you have a question or issue with your account. And they are not trying to help or understanding your situation. I got a technical issue of sending email campaigns with all broken product images, they solved it after a couple of days without noticing me. I only found out myself. After talking to them, they did not explain what was happening and offered a 20% off discount to compensate. But the funny part is the 20% discount overwrote my existing 30% off discount applied on my account??? And nobody gives a good reason for it or was able to switch it back! Feeling so disappointed with the bad service and surprised by their way of dealing issue. Thinking of changing to another email marketing app.
Hello there, and thank you for taking the time to submit a review!
We apologize for not being able to get back to you sooner on the matter. Please keep in mind that even though we provide support 24/7, it can be difficult to have the same agent handle each request, thus as soon as the agent is no longer available, other agents step in and strive to tend to our customers as best as possible.
We understand how frustrating it can be to encounter such an issue, especially after investing time in creating your emails. Unfortunately such problem was encountered with Shopify but was addressed and tended to in a prompt manner.
As for the discount, your previous 30% off discount expired previously on September 2023 and between downgrading and upgrading your account such discounts tend to be automatically removed as discounts are tied to subscriptions and not accounts.
We see that our billing team re-added the previous discount you had upon reaching out to our team.
If you should need any further assistance, do not hesitate to reach out at email@example.com, and our team will be more than happy to be of assistance.
Have a great day!
Wizard Patch supplies embroidered badges and patches and logo makers for clubs, biker wear etc.
We did use this app to stay in touch with all our custom embroidered logo patch and badge customers via our store https://wizardpatch.com but found after a while it really had issues with sending. We were also "falsley" accused of purposely adding emails to the system that we did not acquire ethically but this was a false accusation, only emails added to our system were user added, thru our site, and we figured that this was just a way to treat us for using the free platform and not using their system via a paid means. So we no longer use this service at all now, its an absolute rubbish app to use and the dev team are out of touch.
I wish there was a way to just write a simple text design email pulling the products and text links, also there is a MAJOR bug! the product price is shown with a comma for USA instead of a period, so it looks like $50,00 instead of $50.
Many people are on google and google blocks images in emails marketing. so i would like to test text only emails with hyperlinks imbedded thanks- bill
Buyer beware!!! Product is good but pricey AND you can only cancel your subscription via their live chat which they rarely support or have anyone on. I've tried to cancel our subscription several times over their live chat (as they require it that way) but they've never responded. Now we have to refute the charges with my credit card company.
I've been doing email marketing for over a decade and have used a variety of platforms. Omnisend will without question be the most frustrating and difficult platform of any that I have used. I cannot under any circumstance recommend this app to anyone. Here's why: 1. The tech team repeatedly locked our account and asked us to have our list cleaned. Even after working with their support and having our list cleaned MULTIPLE times and creating new segments based on their exact recommendations, they still locked our sending ability and placed our account on a sender domain with low reputation that tanked our deliverability. We lost thousands of dollars on a campaign because of this. 2. The UI is glitchy and trying to upload custom HTML templates is difficult. The custom templates location is found under settings (which I've never seen before). The UI to do also sanitizes your code so certain best practices can't be used because the UI will not allow you to insert certain things, like a header or MSO specific html. This was frustrating because we could not get our emails to work properly on some platforms. We even began to encounter an error where any links in a test email could not be clicked in iOS. We had to segment our own internal emails and send campaigns to them in order to properly QA emails. 3. There is no templating language and this made QA extremely cumbersome for basic parameters. Clearly they discourage using your own HTML because adding a custom template was in a difficult to find location. After adding your own template, selecting it during campaign creation would glitch out and not let you proceed to the next step. 4. Tech support was, in general, very difficult to work with. We often felt the answers we received were unsatisfactory, given how much we paid as customers of the app. We went through the same issues over and over and over again, even after following the exact steps that tech support gave us to rectify a situation. Because of these issues we have removed Omnisend and went with a competitor.
Hello! Thank you for leaving us a review, your feedback is very appreciated.
We can see that your account was paused from sending in order to prevent any harm to your sender's reputation. You were constantly sending campaigns to spam traps which damaging your sender's reputation, hence the account was paused to make sure you clean your list from bad emails. After you cleaned the list, we monitored your performance and noticed that you kept sending to a significant amount of spam traps. That means that the service you used for cleaning didn't clean your list properly, thus, our support team advised you using our trusted service, but you used the same app you did before once again and the issue re-occurred. We also see that every time you faced this issue, we moved you to domains with even better reputations. We could have investigated the issue you faced with the drop in opens/clicks, but since you uninstalled the app there is no way we can proceed with the investigation.
As for importing HTML templates, yes, we agree that our import tool for HTML templates is not ideal and needs some improvements. We marked your statement as a feature request, so that our product team may have a look at it.
As for not-clickable links in test emails, sorry for the inconveniences that you faced. We have this bug registered, and our developers are working on the fix.
Thank you again for your feedback.
They should change there ad here its says 15,000 free emails but that its not true its 2,000 emails on a list, and sometimes it says you have reached your quote for the month and i haven't even sent one. You also can not pick and add things to your email unless you have the over priced paid version.
Shitty apps, problems with server, dont lose your time even trying to register