Omnisend Email Marketing & SMS , 5.386 avaliações
We encountered an issue with our account and received prompt and thorough help from Agustin & Salma. Thanks to their help, we were able to send out our email on time, and not miss a beat! Thank you!
The customer service is a 5+++! I needed help and sent a question to the team and within minutes Nikola had sent me all the info I needed to help with the problem. I would rate this compay a 10 Star if they had a few more options for design. I am working with what is available, but i'm not very technical, so I'm using the templates offered. I would love a few more creative options that allow for a differnet look when you send emails back to back... but from a data and customer service standpoint they are the best
Hi there! Thank you for your feedback, it is highly appreciated:)
There aren't a lot of great email marketing solutions out there, but whatever one you use having excellent support for issues is key. Luiz sorted out an issue I had with Omnisend's not-all-that-great email editor and helped me overcome some of the shortcomings there. Thanks Luiz!
Initial customer support was slow, and they passed me through a couple different people who didn't seem to know how to solve my problem, which was frustrating. Thankfully though, they put me in touch with Luiz, one of their tech support crew, who sat with me for an hour and helped me figure out the problem with my newsletter form. Give them a try!
I have received quick and excellent help from the support staff every time that I have had questions. Today Joy helped me in an terrific way and saved a lot of time for me. Thanks!
3.5 Stars for Omnisend & Long Wait Times
Omnisend is a great email platform, but not without its convoluted processes and cumbersome automation triggers. I experienced some reps that made me wait 10+ minutes between responses and questions.
5 Stars for Olesia and Deniz
Customer service agents, Olesia and Deniz, are gems. They helped me navigate several challenges. They were adept in Omnisend, helpful and supportive, ensuring all my questions were answered and my issues resolved. They helped me overcome a significant hurdle that will positively impact our email marketing efforts. They are the reason I did not cancel the service.
We appreciate you taking the time to review Omnisend!
It's wonderful to hear that you found the platform valuable for your email marketing needs and that Olesia and Deniz gave fantastic customer service and assistance in navigating hurdles. After reading your review, we gave them a raise 😄
We're sorry to hear that you encountered some delays and convoluted processes during your time with us. As they say, good things come to those who wait, but we understand that waiting can be frustrating. Rest assured, though! We're constantly working to streamline our processes and reduce wait times, so you can spend less time waiting and more time designing compelling email campaigns.
Thanks again for choosing Omnisend as your email marketing platform, and we hope to continue providing you with outstanding service in the future!
The customer service and support staff are always on hand to help out and answer questions very quickly. Luiz was very helpful
Great customer support from Salma at Omnisend in setting up my SPF and DKIM records. So far the set up process has been really seamless and simple, after changing over from Mailerlite due not being able to set the SPF + DKIM up.
I'm new to this app but so far the experience has been fairly seamless. I'd love to see a bit more accessible UI (you can't see font options without clicking them and the examples in the layout builder are itty bitty and hard to see at some points), but I was very pleasantly surprised by how simple everything was to build otherwise. When I ran into a question I couldn't find an answer to via Google, I contacted the support team and was helped by Matija, who quickly sent me a screen capture with step by step instructions. Super helpful, super courteous, and super convenient.
I downloaded klaviyo at first cause everyone about it in all the youtube videos and articles. But honestly it was very annoying to use and super not user friendly. I then tried omnisend and basically fixed all the annoying things about klaviyo. I just wish they have more pop up templates. Customer support is decently quick and super super helpful. I got a screen recording mini tutorial just for my question, amazing. Big thank you to Salma she's from customer support she's the reason im writing this review.