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Really good app, I have been using it for one year and I can definitely say it is way better than Mailchimp. Many options to choose from and very good, detailed insights.
The only thing it could be improved is the customer service though. At times you have to wait long before an agent takes on the conversation. I had to also explain my issue several times when agents switched as their shift was over and it is pretty frustrating when you need your problem to be solved as quickly as possible. Nevertheless, I recommend this app.
I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all activity on the site
Hello there, and thank you for taking the time to tell us about your experience!
We're sorry to hear that using our app left you unhappy.
Therefore, We'd like to apologize for any inconvenience this may have caused you. However, I'd like to inform you that the reason for this behavior is to track visitor activity that is relevant to the customer's purchasing journey. Our new tracking and logging architecture is here to help us achieve this goal. It enables us to extract a lot more data from the browsing session and integrate it into a lot more services within our app.
Please keep in mind that we track user behavior on all store pages except those that require sensitive data input.
Please do not hesitate to contact us if you have any further questions! You can reach us at support@omnisend.com.
FIRST TIME USING THIS WAS A BREEZE. LOVE THE APP AND CANT WAIT TO MAKE MORE NICE EMAIL CAMPAIGNS! 100% WONDERFUL
We switched from Mailchimp to Omnisend about 2 years ago becuase we wanted better analytics, integration and segmentation, and design capabilities for a reasonable price. Omnisend offers all of this, at a much more reasonable price than major competitors I researched. We get a fantastic click through and open rate with Omnisend, and their customer support is great. Nikola was very helpful to me yesterday when I had queries about the new email designer, along with being super friendly and polite.
Have been using mailchimp for a decade but the omnisend is that good that we are now switching over to them. Just a better software seems like so far. 5 stars.
thanks,
personalthrows.com
photo blanket & More
Atlanta GA
Really enjoy this app. It is make things I thought were too complicated for me easy and doable! It is very intuitive, reliable, and is saving me from hiring someone to do this.
NIce. Really good app helped a lot with email marketing campaigns
Amazing templates. You can also use gifs as background images.
Hi Friends
This is My Site : https://01look.com
I will use This App Really Great. i will Recommend This App all shopify users.
Thanks
01look.com
After the Mailchimp + Shopify debacle, I was searching for a new newsletter automation. I absolutely love how beautiful my email looked, and how easy it was to design. Honestly I just stayed with Mailchimp because it was a task complete, it never occurred to me that I could do better. This actually ended up being a blessing.