Omnisend Email Marketing & SMS , 5.090 avaliações
ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente
Ciao! Grazie mille per il tuo feedback sulla nostra app!
We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience it caused. With this in mind, we're glad to see the problem has been resolved already! Please note that the issue was coming from the changes in your store backend. Anyhow, we are happy to hear that everything is now working correctly!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Buona giornata!
I recently had a terrible experience with this service. To make matters worse, they don't even have a phone number to call for help! When I tried to get assistance through their online chat, the operator was unhelpful and didn't seem to care about my concerns. I am extremely disappointed with this service and would not recommend it to anyone.
Hello there, and thanks for taking the time to share your feedback!
We’re sorry to hear about your negative experience with our service. We understand that it can be frustrating not to have a phone number for support, and we apologize for any inconvenience this may have caused. Your feedback is acknowledged and passed on for further discussion!
We’d like to point out that our support agent attempted to provide you with the best solution to your issue. Our anti-spam policy is an essential aspect of our service, and we take it very seriously. We’re basing our thresholds on the industry standard for spam complaints, and it is essential to clean your list to protect your deliverability and sender reputation. We understand that this can be frustrating at times, but it’s crucial to ensure that our platform maintains a high level of deliverability for everyone.
With this in mind, our customer support team is here to assist you in this particular case, as well as to address any concerns you may have. At the same time, we regret that you didn’t feel that our support representative was helpful and empathetic during your interaction. We pride ourselves on our customer service and strive to provide every customer with the best possible experience. We’ll make sure to use this situation as an opportunity to improve our service and provide you with better support in the future!
Omnisend will actively restrict what you do with your customer email data. Customization of segments and work flows is not possible at all.
Howdy! Thanks for taking the time to review our app!
It's quite unfortunate you found yourself in a pickle like this with Omnisend.
Please be assured we are not restricting you in any way with your customer email information. You are free to collect the contacts and use them in your marketing needs however you'd like. Please note that Omnisend is an email marketing platform, therefore, we're putting customer consent first and treat campaigns as marketing messages to both give you the freedom to communicate your updates to the customers and ensure your contacts' e-well-being.
Our support specialist has already reached out to you with some additional information on how you can customize the assets you have and use those in your marketing needs!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Website will not let me login even after changing my password. Going to have to go to a different app.
Hello there! Thank you for taking the time to bring this to our attention!
It's unfortunate to hear that you were unable to access your account. We understand how frustrating technical difficulties can be, and we want to reassure you that we are committed to providing a seamless experience for all of our customers. We take every report of technical issues seriously and are constantly working to improve our systems to prevent similar problems in the future.
We noticed that you were eventually able to log in, and we are overjoyed to hear that!
However, if you require further assistance, please contact our support team at support@omnisend.com.
We appreciate your understanding and patience!
UPDATE: CONTINUES TO GLITCH.
This has beautiful templates and is a more affordable option than alternatives, but unfortunately the glitches mean you end up paying for it. It frequently stalls out and although the team gets back with a response, it does mean that you are delayed sending out emails by hours or days which is precious time for a small business owner.
Former review:
I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.
Thank you for updating your review and sharing your continued experience with our app! We appreciate your feedback and understand the frustrations caused by the ongoing glitches. We apologize for any inconvenience you have faced and want to assure you that we are actively working to resolve these issues.
Ensuring a reliable email marketing solution for your small business is paramount to us, so our development team is actively investigating the glitches to identify the root cause and improve the app usage for you.
We value your satisfaction as a customer, and we are committed to addressing your specific concerns. Our support team is available to provide personalized assistance and help you overcome any issues you might have. Please feel free to reach out to our Customer Support team for prompt assistance. We're always happy to give you a hand!
Seems they have a lot of "good reviews", most likely all of those are fake.
Would not recommend using.
Greetings! Thank you for taking the time to provide feedback on our product.
We're sorry to hear you didn't have a positive experience with our platform and that you have doubts about the authenticity of our reviews.
We take allegations of this nature very seriously and want to assure you that we do not engage in any practices involving fake reviews. We are proud of the positive feedback we have received from our customers and believe that our product is a valuable tool for businesses of all sizes.
We would be delighted to address any specific concerns you may have had with our platform. If you could provide us with more information about your experience, we would be happy to work with you to address any concerns.
Thank you again for your feedback, and we hope you can change your mind about us in the future!
I take great pride in firing this BS company because they do not care about their customers enough to offer telephone support for basic account setup issues such as Custom Domain Setup. Instead, they push you off on your DNS provider, which is sleazy. Shame on you, Omnisend! Shopify is no better. Their chat agents need to be better trained in such matters.
Hello! Thank you for leaving a review; it is highly appreciated.
We are sorry you have faced some difficulties with the Domain sign option. As we can see, you already had your custom domain signed with another app you used previously, and this app also used the same provider as Omnisend; hence this domain was already present in the system. It is impossible to add domain to your Omnisend account since it currently exists on a different account within Mailgun system. Therefore additional verification was needed.
The issue was resolved, and you added the domain to your account.
Sorry again for any troubles you have faced and thank you for your feedback.
Seems they have a lot of "good reviews", most likely all of those are fake.
Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend:
- Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later.
- At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue.
- Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later.
- The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame.
All of this set us back 2 days. Would not recommend using.
Hello there; thank you for leaving a review; it is highly appreciated. We are sorry for the issues you faced.
As we can see, our Support Team was trying to help you investigate the case, but you haven't responded.
We will provide some info here as well, but please note that in order to investigate this case, we would need some examples of such cases (with their emails):
- There are few reasons for the issue with delay, it could be related to a contact who comes and updates their cart a few times, or it could be an editing workflow case;
- This issue would be better to investigate with our team and we would appreciate if you could provide an example of such case;
- Most likely related to frequency settings in the workflow and can be easily fixed by enabling this option;
- Shopify generates discount codes, Omnisend only sync them and adds to the email, in order to automatically add a discount code to the checkout page, you need to enable this option in discount settings when customizing your email.
Again, we are sorry for the issues you have faced, and we would be more than glad to assist you in our in-app chat or by email. You can send us an email to support@omnisend.com; our support is available 24/7.
1- They charged for SMS and their SMS doesn't even work in the UAE. I requested a refund and they never replied back. and again I got charged for 2nd month.
2- the welcome discount generated for use of signup is a complete disaster! if you have sales on your store the new user will get additional discounts and you will end up losing so much money as there's no way to control the code they generate.
Used this app for years and then one day my pop ups, email captures and everything else just disappeared from my site!! In fact, the app had no record of my customer data. Wrote for support but haven't received an answer or my data back! I guess maybe they did an update and forgot about their current customers! If this can get my data back and it is working again, I'd certainly appreciate it. But it's no longer a 4.8 rated app. Any app that just stops working on you and then can't even show you as an existing client, let alone get your working data back you created...isn't worth a rating.
Hello there, thank you for sharing your feedback with us, we appreciate it. We are really sorry for the issues you are facing, we checked your account and can see that your account, unfortunately was deleted due to inactivity (it was inactive for 6+ months).
We completely understand your frustration, and our support team would be more than glad to assist you with re-creating content you had. You can reach our support team by emailing support@omnisend.com or use in-app chat.
Thank you again for your feedback and sorry for the troubles.