Classificação geral
Número por nível de avaliação
  • 90% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
24 de outubro de 2023

Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.

Officine Creative EU
Mais de 4 anos usando o app
16 de agosto de 2023

I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance):

1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content.

2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc

3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :(

Anyway, thanks for a great app!
Aproximadamente 1 ano usando o app
26 de outubro de 2023

Karine was super efficient and helpful and solved my issue within moments and was very friendly!

Ardmore Design
África do Sul
Mais de 1 ano usando o app
11 de agosto de 2023

In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!

TopLift Pros
Estados Unidos
Mais de 1 ano usando o app
26 de julho de 2023

Best support team!
I love how easy it is to get in touch with someone (via instant messages) when you have questions or problems. They usually respond in no more that 10 minutes and they stay with you until the issues are resolved. I do wish there were some more features like emailing us reports and customizing the email backgrounds. I also would like a feature that allows customers to ask to be removed from certain marketing lists without removing them from all subscriptions but for the price, it offers quite a lot!

Whiz Kids! Out-of-this-World Toys
Estados Unidos
9 meses usando o app
19 de novembro de 2023

I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it.
How can I contact customer service staff?
And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.

Reino Unido
2 dias usando o app
Omnisend deixou uma resposta 23 de novembro de 2023

Hello and thanks for taking the time to leave a review!

We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved!

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at

Have a good one!

1 de setembro de 2023

Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!

9 dias usando o app
17 de outubro de 2023

Beran's assistance was very timely, and the problem I encountered was perfectly resolved.

Hong Kong, RAE da China
Mais de 1 ano usando o app
18 de julho de 2023

I would like to express my gratitude to Sanya, Joy, and the entire dedicated staff who have provided me with valuable assistance and support in the past. The template used for this application has proven to be highly beneficial, although there are certain areas that require further enhancements. Furthermore, the pricing structure appears to be somewhat ambiguous, necessitating specific inquiries regarding all price calculations, particularly in cases where a significant number of subscribers is involved.

Pascal Official
Estados Unidos
8 meses usando o app
18 de julho de 2023

Today I had the pleasure of getting help from Augustin,
He was patient with me and kept on clarifying and trying until he got to the solution to my question.
Am grateful and impressed.
Thanks Augustin :)

Shirley's Girl
Aproximadamente 2 meses usando o app