Avaliações (5.759)

Classificação geral
Número por nível de avaliação
  • 90% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
28 de maio de 2024

I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.

The Good Soap - Let's Go Back To The Bar
Reino Unido
Mais de 3 anos usando o app
Omnisend deixou uma resposta 30 de maio de 2024

Hello there,

Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.

We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

5 de julho de 2024

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

The Official Yamoa™ Website
Reino Unido
Mais de 5 anos usando o app
Omnisend deixou uma resposta 9 de julho de 2024

Hello there,

Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.

If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!

29 de maio de 2024

Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)

Estados Unidos
Aproximadamente 1 ano usando o app
Omnisend deixou uma resposta 3 de junho de 2024

Hello there,

Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

17 de março de 2024

Kayque and the support team have been very quick to respond to my needs. Occasionally there's a gap in understanding but they are always happy to continue to help until they solve the issue.

The Chocolate Dispensary
Estados Unidos
26 dias usando o app
24 de janeiro de 2024

Really happy with my experience so far with omnisend. Easy set up plus great customer support by Dilara! She was able to fix my problem within minutes, which really helped me get started. All together I think its going to give a positive impact to my sales and my business.

5 meses usando o app
22 de dezembro de 2023

Expensive or unexpected costs when downgrading to another plan they still charge you for. Thanks, Omnisend but switching to another marketing email allows you to set up SMS marketing without asking a lot of questions or hidden costs like Omnisend

Estados Unidos
Mais de 1 ano usando o app
16 de agosto de 2023

I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance):

1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content.

2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc

3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :(

Anyway, thanks for a great app!

Aproximadamente 1 ano usando o app
15 de dezembro de 2023

I've been reaching out to the Omnisend support team for help. By far, there was no response at all, not even an automated response (I thought they were the experts on this).

12.15 update: Baarath from live chat solved my problem really quickly. If you suffer from a non-response problem like me, give up emailing and talk to them on live chat.

PureL1f3 Official
7 meses usando o app
Omnisend deixou uma resposta 20 de dezembro de 2023

Hello and thanks for taking the time to leave a review!

We're sorry for any hassle you faced with our support, but we're thrilled to hear that Baarath swiftly sorted things out for you through live chat!

We looked into it thoroughly but couldn't find any emails from the inbox you used to register your store. If you happened to use a different email, no worries! Just give our team a shout, and we'll get things sorted for you.

Remember, we're here 24/7 to help. Whether it's through in-app chat or via email at support@omnisend.com, feel free to reach out if you have any questions or need assistance.

Wishing you an awesome day!

26 de julho de 2023

Best support team!
I love how easy it is to get in touch with someone (via instant messages) when you have questions or problems. They usually respond in no more that 10 minutes and they stay with you until the issues are resolved. I do wish there were some more features like emailing us reports and customizing the email backgrounds. I also would like a feature that allows customers to ask to be removed from certain marketing lists without removing them from all subscriptions but for the price, it offers quite a lot!

Whiz Kids! Out-of-this-World Toys
Estados Unidos
9 meses usando o app
3 de fevereiro de 2024

The support team is always helpful and thorough. The live agents are timely and knowledgeable. Agustin helped me with a tedious, at least for me, troubleshooting problem and helped me resolve all issues. Additionally, Omnisend Help documentation and instructions are detailed and easy to follow.

Real Estate Instinct®
Estados Unidos
15 dias usando o app