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Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.
We encountered an issue with our account and received prompt and thorough help from Agustin & Salma. Thanks to their help, we were able to send out our email on time, and not miss a beat! Thank you!
Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!
Excellent and responsive customer service. I find it a little complex to build segments and to make sure all our sign-ups are falling into the correct list, but Luiz and his colleagues are very responsive and helped me figure it out. We have been using the app for over a year now and any time there is a question, they are very quick to help. 4 stars because nothing is perfect and things can always be improved, but their customer service is 5 star.
i'm still trying to figure out how to use this
I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!
The customer service and support staff are always on hand to help out and answer questions very quickly. Luiz was very helpful
SIMPLE AND EASY
Hello there,
Thank you for your review! We're glad to hear that you find our platform simple and easy to use.
If there's anything more we can do to enhance your experience, please let us know. We're here to help!
Good app, but needs some updates. for example on each of workflow page I need to edit Social icons manually each time. it needs to be integrated into the settings so the data is pulled each time with new workflow
A great platform for email marketing. The UI/UX Design is very friendly, easy to navigate and creates layouts just by dragging and quick add. My favourite feature is the Live View in Dashboard where I can track my live users. Also, the customer live service is very supportive, especially Luiz. Highly recommend the app!