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I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.
Hello there,
Thank you for your review! We're glad to hear that Mathías was able to provide helpful support and guide you through configuring your DNS settings.
If you encounter any more issues or have additional questions, please don't hesitate to reach out. We're here to ensure you have a smooth experience with all your technical needs!
Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue.
A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.
Hello there,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns.
We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations.
A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.
EXCELLENT customer service - I always get help within minutes. And the app is very easy to use. It feels very well thought through. Great value.
Hello there,
Thank you for your review! We're delighted to hear that you find our customer service excellent and appreciate the quick assistance. It's great to know that you find the app easy to use and well thought through, providing great value.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I am really happy using Omnisend for our Email Marketings. Their customer service is amazing and the app is very useful for any kind of marketing needs.
Also thank you very much to Johhny for his helps!
Hello there,
Thank you for your review! We're glad to hear that you're happy using Omnisend for your email marketing. It's great to know that our customer service has been amazing, and the app meets your marketing needs.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Omnisend is really a great app for marketing your emails and marketing everything is precise, clear and informative and don't get me started about their support team, they are wonderful and my personal favourite currently is Dilara, she really helped me in minutes and fast, thank you omnisend for your utmost perfect service i love you guys.
Hello there,
Thank you for your wonderful review! We're thrilled to hear that you find Omnisend to be a great app for marketing, with everything being precise, clear, and informative.
We're especially pleased that our support team, particularly Dilara, has been able to assist you quickly and effectively. Your kind words mean a lot to us, and we're here to continue providing you with excellent service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and love!
The app is fantastic, I asked this morning for help and they solve my problem in a blink of an eye!!!! Thank you very much Didem, really kind and gentle
Hello there,
Thank you for the wonderful review! We're thrilled to hear that Didem was able to solve your problem quickly and that you found the support to be kind and gentle. We're here to help whenever you need us!
Maria was very helpful! Overall very user-friendly and the customer service is great.
Hello there,
Thank you for your feedback! We're glad to hear that Maria provided you with excellent support and that you find our platform user-friendly.
If you need anything else, just let us know!
Johnny was very helpful with helping set up my DNS Setting and verifying the email super fast definitely recommend using
Hello there,
Thank you for your review! We're glad to hear that Johnny was able to help you efficiently with your DNS settings and email verification. Your recommendation is greatly appreciated, and we're here to assist whenever you need further support. Thank you for choosing our service! 😊
Recommend!! Dilara helps me a lot. Thanks
Thank you for the 5 stars! We’re so happy to hear Dilara was a big help. If you ever need anything else, we’ve got your back! 😊
I have been using Omnisend for over a year now and really love it! Their offers keep improving (I love the new review feature) and their customer service is great. I have been helped by many different service agents and they are all friendly and helpful. Would recommend!
Hello there,
Thank you for your review! We're thrilled to hear that you've been using Omnisend for over a year and that you love it. It's great to know that you appreciate our continuous improvements, such as the new review feature, and that you find our customer service great. We're glad to hear that our service agents have been friendly and helpful. Your recommendation means a lot to us!
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!