Omnisend Email Marketing & SMS

Complexity gets in the way of results, and we've always believed marketing tools should work for you, not the other way around. Really glad that experience came through. Thanks for sharing!

Glad our team could make the payment process smooth for you! Quick and easy is exactly how it should be. Thanks for taking the time to share this!

Thank you for sharing your feedback. We completely understand how receiving outreach at the wrong moment can feel intrusive, and we're sorry the experience left that impression.

To clarify: the communications you received weren't triggered by uninstalling our app. The timing was coincidental. Your account had been on our free plan for some time, and you were included in a routine campaign we run for free-plan users who haven't yet had a chance to connect with our team. The campaign itself involved a small number of touchpoints across a few days.

That said, we hear you. We've made sure you're unsubscribed from any future outreach, so you won't hear from us again unless you choose to reach back out.

We appreciate you bringing this to our attention, and should you ever want to give Omnisend another go, we'd genuinely love the chance to make it right.

Easier to use means more time actually running your store, so glad that difference came through. Omnisend is built to keep things straightforward without cutting corners on what ecommerce brands actually need. Appreciate you sharing the comparison!

Thank you for sharing your experience. We're sorry the response times during this interaction didn't meet your expectations - we completely understand how frustrating that can be when you're in the middle of a technical issue.

On the day you reached out, our team was handling an unusually high volume of conversations, which caused delays beyond our typical response time. DNS configuration reviews can also take a bit more time than usual, as our team needs to carefully assess the full setup before suggesting any changes - getting it wrong can cause bigger issues down the line. We realize that context doesn't make the wait feel any shorter, and we're sorry it left you feeling unsupported.

We're glad you managed to get things sorted, and our team also followed up directly to make sure nothing was left unresolved. This interaction has been noted internally, and we're always working to improve how we handle peak periods so delays like this are minimized.

Whenever you need us, we're just a message away - and we're committed to earning your trust back through every interaction, because your success truly matters to us.

Seconds to launch a discount campaign is a win we love to hear about. Thanks for sharing, and hope it's bringing in exactly the results you were after!

Thank you for taking the time to share your experience. We know how much trust it takes to move your business to a new platform, and we're truly sorry the process didn't go as expected.

When you submitted your migration request, our team began working on it in good faith. Unfortunately, Yotpo unexpectedly shut down operations on June 20th, cutting off access to their platform entirely and making it impossible to complete the migration. This caught us off guard, too, and we understand how disappointing that must have felt after already waiting.

We also recognize that the communication around this situation could have been handled better, and we'll make sure that's reflected going forward.

Your contacts are already in Omnisend, and our team is right there with you every step of the way. Getting you fully set up is the priority, and we're not going anywhere until that's done.

Getting workflows up and running quickly is a big deal, and it's great our support team made the experience even better! You're in a strong spot to start seeing real results. We've got your back along the way.

This genuinely means a lot, especially coming from someone who works across multiple businesses and brands. Knowing Omnisend is your go-to for email marketing every time, and that the pricing, functionality, and support all deliver, is exactly what we aim for. We'll keep making sure it stays that way.