Recensioner (2 843)
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I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!
Hello there,
Thank you for your review and the high recommendation! We're glad to hear that Dilara and Eduarda from the Omnisend team provided dedicated support during your domain setup issues. It's great to know that their clear instructions and patience made a significant difference.
We appreciate your patience and are here to continue supporting you whenever you need assistance. Thank you for choosing Omnisend!
Mariia is EXCELLENT and help me naviagate an issue I was having quickly and accurately. Very happy with the resolution, thank you!
Thank you for the awesome review! 😊 Mariia truly is excellent - we’re seriously thinking about cloning her with all the great feedback she gets! 😉 We’re thrilled to know your issue was resolved quickly and to your satisfaction. Don’t hesitate to reach out if you need anything else!
Perfect app for email marketing. All you need and more. Even offers forms (pop-ups). Newbie friendly, very easy to use. Support is very friendly and helped me in no time. Definitely recommend.
Wow, thanks for the fantastic review! We’re so happy to hear Omnisend is hitting all the marks for you, and that our support team had your back in record time! Here’s to even more smooth sailing 😉
This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.
We have just 600 active subscribers, and they are charging us like we have 3000 +.
HIGHLY AVOID THIS APP!!!
Hello there,
Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.
Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience.
A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues.
We appreciate your patience and understanding as we work to improve your experience with our service.
Mariia was incredibly helpful today! She provided a speedy response and walked me through everything I needed to set up my automation and create a segment. Her guidance was clear, thorough, and made the process so much easier. I really appreciate her attention to detail and support. Thank you
Thanks so much for this awesome review! 😊 We’re thrilled Mariia could guide you through everything so clearly and thoroughly. Her attention to detail is definitely one of her superpowers! If you ever need help again, you know where to find us! 🙌
I'm very happy with Omnisend. I was using the service on my Big Commerce store and, subsequently, continued with them when we migrated over to Shopify. We did run into some issues in terms of the migration of Omnisend from Big Commerce to Shopfiy, but Kayque, the agent who initially addressed my issues, continued to follow up with e-mail until our issues were resolved and Omnisend was fully functioning on our new Shopify store. So, that is evidence enough for me to both strongly recommend Omnisend but to also continue working with the company for the foreseeable future.
Thank you so much for sharing your experience! Kayque will be happy to know that his dedication made such an impact. We take pride in following through until everything is running smoothly.
We’re honored by your recommendation and excited to keep supporting your business for the long haul. If you ever need anything else, we’re always here to help!
Thanks a lot to dilara from customer support team, helped me a lot!
Shoutout to Dilara for being a customer support superstar! 🌟 We’re so glad she could help you out and make things easier. Thanks for the kind words — she’ll be thrilled to hear it! And remember, we’re always here for you!
I wanted to give a special thanks to Mariia, she helped me so much to solve my problems with the DNS of my email domain, and made me feel supported in every step of the process. It's so rare to find someone that dedicated and capable. As for Omnisend, it has been my choice for a long time now, simple and streamlined, suitable especially for not too pretentious users like me.
Thank you so much for the lovely review! I'm sending this straight to Mariia so she can print it and frame it — it’s that good! We're thrilled to be your choice, and if you ever need anything else, don’t hesitate to reach out!
Easy to navigate
Easy navigation is something we work hard on — so we’re really glad it’s working for you! Thanks for the feedback! 🙌
Easy to understand and set up
Reading this felt like finding the cold side of the pillow — pure comfort. Thanks for the kind words! We love knowing the setup was a breeze for you.