Omnisend Email Marketing & SMS

The app is not perfect. There are some issues that should be developed. But the support team do their best to help their customers.

Amazing support. I have just started using Omnisend and I am totally loving it. I had an issue with an import and Alexander from the support team was super quick in resolving my issue. They shared a support video specially for me to solve my issue in less than 10 minutes which was quite remarkable. A super turnaround time. The only thing I would want them to do is to have more email and form template options for the art and photography businesses. Their current templates are also great but if we have more options that would just be perfect! The best app for email marketing and kickass support!

Awesome app. The customer support is great. They respond very quickly and the issues we've had have always been resolved.

We've been using Omnisend for a year but honestly didn't use much. Started to create the new form recently. The form worked well in the first 1-2 days, but it suddenly stopped to show to the visitors. On the first day, the form got 13 views, and it got 1 additional view on the 2nd day. I reached out to their support team, provided all the details including the screenshot of the Google Analytics showing them we were in fact getting much more views than only 14 to this specific page with the form. However, their reply was just trying to tell us it's not their problem because they've tested at their end, and tested with multiple people, but the report of this form still shows 14 even after they've tested with multiple people, zero views....how could this happen? I asked them to explain, they didn't. Reply from them: According to our tech team, the form is working well and d it is appearing on our side we have checked with multiple people as well as tech team. Have you tried checking the form using Incognito mode After I asked them to explain why there is no increase to the views if they've tested multiple times and seen the form working. Their response below: Please allow me to re-escalate this to our tech team to check the information with the analytics you have provided, I really apologies for the inconvenience caused by this. This case has been created since Sunday (today is Tuesday), and they've told us the so-called 'escalate' for multiple times. I don't think I will get the real solution from the support team. So I'm here to write the review, hoping to get the problem resolved.

Terrible customer service and features that aren't on par with their competitors. For example, you can't segment based on opens of an email automation, only based on email campaigns. Really big pain if you are trying to be super targeted! Customer service almost never has a response other than, "I'll suggest that to our developers" and rarely has a good work around for the lack of features. Not worth paying for. I'm switching to another provider as soon as I can.

I've had the weirdest experience with this app. I installed this for my store a couple months ago, but haven't made any sales because I haven't done any marketing so I kept it at the free plan for months while I learned marketing. When I checked the analytics, I found that I have maxed out the email contacts that I can have... and I had over a THOUSAND contacts.

Even though I only had around 400 website visits.

I started deleting contacts, and found that more was added when I refreshed the page. It was a mixture of different kinds of email addresses, like @gmails and @aols and .txts.

And when I tried to bulk delete them, Omnisend said that they would charge $2 for deleting them.

This is extremely shady. Basically a dishonest tactic to get people to choose the paid plans by using robot emails. If Omnisend can't produce sales without resorting to unethical tactics, then it shouldn't be a company.

It`s a really cool app. It does what you need 100%. It`s flexible and customizable. Tho i talked with a support person to understand what i gotta do for shopify to not have duplicate emails. But this is not their fault, its shopify stupidity anyway. I`m gonna give 5 stars, but some things on the Omnisend platform should be a little more explinatory.

Very good experience! There's something wrong in verify, I asked for help they contact me instantly.

Very easy to navigate, the templates are awesome and did great for my first ever email marketing campaign for my new store!

The automation that you get with this app is really nice to have and everything is really easy to setup. So far so good!