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ive tried many email marketing apps, but this app is soooo cool, the theme templates are awesome and you can customize it however you want, also cart abandonment and sms and facebook mesenger and push notifications you can create your own custom sequence. this is a must have app for any ecom store owners
Very quick response on initial set up question. - I have been using this for a few months now and am seriously disappointed! Far too many emails are ending up in spam filters, these are regular customers I deal with pretty much monthly so it seems odd. Omnisends answer... it is yahoo & hotmail filters - but we are in Canada and 99% of them are gmail and the regular emails get through so - that answer doesn't wash.
Hello there and hank you for taking the time to provide your feedback!
We have reviewed your recent conversations and located the one in which you were addressing deliverability concerns caused by a high bounce rate, but not spam. In fact, our Deliverability Team has found that the vast majority of them are indeed inactive Yahoo inboxes.
We've discovered that 100 of the 108 bounced contacts are Yahoo inboxes. These contacts have been saved as a segment in your Audience.
Overall, we've determined that your Audience comprises about 10 percent of Yahoo inboxes.
A member of our support staff has reached out to you with additional information about this issue.
Do not hesitate to contact our Support Team if you have any queries or require assistance. We are available 24/7 and can be reached by in-app chat or email at support@omnisend.com.
Have a wonderful day!
I use this app to send all marketing emails from our store. The automations and workflows are exactly what we were looking for and provide the service we needed to level up our brand. Customer retention and re-engagement has increased since we started using Omnisend. It took us a while to create all of the emails in our workflows but now that is done, we never have to do it again and our customers get regular, friendly emails from us without any effort on our end. What prompted this review is today I had to ask some support questions and opened the web chat, I spoke to Bassma who was very helpful and answered all of my questions quickly and with the exact answers I was hoping for. I was so pleased with the service that I thought that deserved a review!
Trying tight now, seems pretty easy to use!
All in One App from ABCDEF to XYZ. EXCELLENT APP. THANK YOU FOR MAKING MY ONLINE SHOPPING, EASIER!
aLSO, i NEED SOMEONE TO HELP ME MARKET MY PRODUCTS LOL. CONTACT ME :-)
Their Support is NOT good. I have more than one account. EVERY support question I ask takes about 2 days to get a reply to, and the reply is ALWAYS the question I asked reworded. So they NEVER give an answer, they just reply with your same question. So answering a support question with another question is not support.
WiseRanker.com we are truly sorry you had this experience, it is our fault that the service was delayed and the response was not what you expected. We have checked your case and Silvia responded to you with a possible scenario for the advanced automation you are trying to set up. You can achieve great things working with contact tags, may we suggest watching the webinar recording about advanced automation, where our Success Manager Laurynas shares some specific use cases to help you get more sales? Link here: https://support.omnisend.com/en/articles/3473973-success-with-omnisend-accelerating-growth-with-automation
Perfect for what I need, very easy to use and the plans are very affordable. I cannot be happier with an Email Marketing System.
We switched to Omnisend about 6 months ago in order to integrate our sales site with our email platform, and it's made an incredible difference. The ability to see direct sales from each email we send and develop a strategy from these results has been very impactful. The support team is always very responsive, helpful, kind, and communicative. There have been recent reporting & platform enhancements, which have been awesome! I still feel that there's room for improvement on the reporting and capabilities side, but am hopeful that these will be implemented due to how often they push new releases!
Excellent app, with live view that is very important to be able to track customer performance on the online store.
Well they are awesome