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Omnisend and Shopify each point the finger at the other when a bug in one of their systems (or connecting API) resulted in a purchaser receiving two automated abandoned-cart emails from Omnisend after the purchaser completed submission of a paid-up order on Shopify. Inexcusable, and Omnisend support still won’t help help troubleshoot or fix the problem
We apologize for making you feel this way.
It seems that the issue occurred due to the fact the email address was used when triggering your Abandoned cart automation, while the order was placed with the phone number only. Omnisend is an omnichannel app, and we use an email address or a phone number as unique identifiers of the contact in our system. This way, our customers can switch between the channels and provide their customers with an omnichannel experience, so they could be contacted in the way they prefer.
We have a solution for you! To prevent such an issue from happening in the future, we recommend making an email address field as required when placing an order in Shopify.
Nice app, can't wait to use it
I've experimented with different email marketing tools, particularly those integrated with Shopify. Many were not intuitive and difficult to adapt to. However, upon a professional recommendation, I chose Omnisend for its ease of use. While there are aspects that can't be tailored, such as auto-response emails, their support team was both helpful and prompt.
Very easy to use! Love creating templates to update my clients on new promotions & discounts.
Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!
Hello there! Thank you for your review!
Our customer support team was able to reach out to you to help you resolve the issue you were having, and received confirmation from your side that everything runs smoothly.
We hope everything works on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.
Website will not let me login even after changing my password. Going to have to go to a different app.
Hello there! Thank you for taking the time to bring this to our attention!
It's unfortunate to hear that you were unable to access your account. We understand how frustrating technical difficulties can be, and we want to reassure you that we are committed to providing a seamless experience for all of our customers. We take every report of technical issues seriously and are constantly working to improve our systems to prevent similar problems in the future.
We noticed that you were eventually able to log in, and we are overjoyed to hear that!
However, if you require further assistance, please contact our support team at support@omnisend.com.
We appreciate your understanding and patience!
Its only my first day using this app but so far I love it, simple to use and has a great look and feel.
I'm still just getting started... But so far, I'm loving this app. I am a newbie to the drop shipping market, but this app is making the process a lot easier to get the word out.
I'm really liking this app. The free version is enough for me to design a great looking newsletter and schedule it to be sent out. I still use Shopify generated confirmation emails, but will most likely upgrade to a paid version of Omnisend as my business grows. Easy to design emails and create segments, and very intuitive to use. Seamless integration with Shopify.
This app is fairly easy to use. Can't wait to see what it can do for my business in the coming weeks.