Recensioner (5 986)
Förfina
-
Efter omdömen
Good. I appreciate the quick deployment but some updates to make to be perfect. Like the date in French format, the translation...
brilliant. exactly what i wanted for my store
This app seems to make everything easier for you to run your email campaigns, but i just started using it so i will see when i start getting real massive emails to deal with, but as of at this moment I love it.
Wow, I liked this app so much I didn't even finish my free trial before signing up for premium. Its a perfect tool for email marketing. Love how easy it is to create a campaign.. Thanks Omnisend.. Loving <3 you so far!!
Omnisend user support is the absolute best !! I needed help setting up an abandoned cart email, being a new user, and the help I received was tremendous and very useful. Great job Xenia !!
We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable.
Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry.
Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!!
I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants.
Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list"
But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well."
I have now deleted the app.
Thank you for your feedback.
Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not considered then, since our customers never requested it. Nevertheless, your scenario proves that the suppression list is a huge feature request that we definitely should consider having. We have already passed your feedback to the product teams.
Jurate has already reached out to you to talk more about this, thanks!
De entrada, la subscripción gratuita es inigualable en plataforma de edición.
I have just started with Soundest but I am in love with it's user friendly setup. It makes pop up's and email campaigns so simple to create but so attractive and professional at the same time. I can't wait to explore more!
The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact list from shopify. But all contacts have no historical order records. Until now, there is no technician to solve my problem. The customer service just kept asking me to repeat my question.
Hello and thank you for your review!
Accept our apologies for the experience you've had with the service. Our senior support representative has already contacted you with additional information regarding your issue.
Have a wonderful day!
amazing app I love how easy it is to use. Great templates, the customer service is second to nonw. Highly recommend