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great app very useful. Recommend
My SMS no longer works even though i still have enough SMS credits. They said I need to verify the phone number but doesn't allow me to verify it until my store goes alive. I'm not ready for launching the store yet without knowing if the app will work. The support is very unhelpful. The online chat replies to me very slow, sometimes takes days. Now i'm stuck and can't use the SMS
Hey there! Thank you for taking the time to share your feedback.
We understand that you have concerns regarding not receiving your SMS messages and apologize the inconvenience you have faced.
Please rest assured that your case has not been forgotten, our team is thoroughly investigating such matter and will get back to you as soon as they have found the root cause if any.
Here at Omnisend we strive to give our customers the best experience as possible and will reach out as soon as we receive a response from our team.
Your patience and understanding is greatly appreciated.
Have a wonderful week!
Every day I'm liking this more and more! Am new to shopify so still learning but the support guys for this app are great at explaining stuff. And quick!
I saw one recent review gave a poor rating because they can't share campaigns as this is what I wanted to do too. Well you CAN share campaigns!
So far the App does exactly what I expected. I can't wait to have it help me with conversions
it's great and i will tell everyone about it you are the best
Awesome app. Recommended
Helpfull to take care our customer mailing plan
5 star.
i use on my American website and love it!
Seems they have a lot of "good reviews", most likely all of those are fake.
Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend:
- Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later.
- At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue.
- Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later.
- The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame.
All of this set us back 2 days. Would not recommend using.
Hello there; thank you for leaving a review; it is highly appreciated. We are sorry for the issues you faced.
As we can see, our Support Team was trying to help you investigate the case, but you haven't responded.
We will provide some info here as well, but please note that in order to investigate this case, we would need some examples of such cases (with their emails):
- There are few reasons for the issue with delay, it could be related to a contact who comes and updates their cart a few times, or it could be an editing workflow case;
- This issue would be better to investigate with our team and we would appreciate if you could provide an example of such case;
- Most likely related to frequency settings in the workflow and can be easily fixed by enabling this option;
- Shopify generates discount codes, Omnisend only sync them and adds to the email, in order to automatically add a discount code to the checkout page, you need to enable this option in discount settings when customizing your email.
Again, we are sorry for the issues you have faced, and we would be more than glad to assist you in our in-app chat or by email. You can send us an email to support@omnisend.com; our support is available 24/7.
switched from mailchimp, easy to use, some nice features i didn't have before,
templates look better my opinion, happy so far
perfect software. full automation. perfect just perfect!