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The customer support team with Omnisend does a really great job of assisting and troubleshooting through chat. I was recently experiencing some trouble with implementing a scratch card and adding a link for the customer preference center, and Daryna was able to send me video links and screenshots to effectively navigate me to success.
Hello and thank you for your feedback!
We take great pride in offering good customer service, and we're thrilled to hear you've experienced it!
If you have any additional questions in the future, you know where to find us ;)
Have a fantastic day!
So far it is exactly what I was looking for! It's super easy to use and I love all of the ecommerce specific features! Highly recommend!
I've installed Omnisend in my store to migrate from Mailchimp, and I'm really liking it so far!
It is very easy to use, has a lot of useful automations that I have already set up, allows subscribers segmentation, and has beautiful templates for newsletters and pop-ups.
I followed the tutorial to import my contacts from Mailchimp and did everything easily by myself.
Another very important feature for me is that I can change the language on each automation, popup, email or newsletter, so that I can easily have it in English or in Portuguese (from Portugal) when I want to send it to specific list segments.
Overall I'm very happy with how it works, and with everything that I can do with this app!
On my trial, I created a test campaign. I started receiving orders as a direct result of the email campaign almost immediately.
I am sold! Well worth the money. The easiest and most customizable email marketing platform I have used so far. Thanks!
Easy to use once you get the hang of things. Love the idea of linking to Google and Facebook. Mass Marketing made easy !
I sent a message and Luiz was amazing. Answered all my questions within minutes! Great job and great customer service.
Lisa
I have been using Omnisend for over a year now and really love it! Their offers keep improving (I love the new review feature) and their customer service is great. I have been helped by many different service agents and they are all friendly and helpful. Would recommend!
Hello there,
Thank you for your review! We're thrilled to hear that you've been using Omnisend for over a year and that you love it. It's great to know that you appreciate our continuous improvements, such as the new review feature, and that you find our customer service great. We're glad to hear that our service agents have been friendly and helpful. Your recommendation means a lot to us!
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Karine was awesome! She got straight to the solution I needed. Most of the time support agents try to have some small talk but I just want to get to my solution!
Maria did a great job in supporting questions related to my campaign. I have had many positive experiences with Chat support.
Very happy with Omnisend as our Email Marketing Hub (and soon to expand to SMS): excellent functionality, constantly in development, responsive and excellent tech support.