Omnisend Email Marketing & SMS , 5 703 recensioner
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I have been using Omnisend for a few months only and I really enjoyed creating email campaigns on it. I needed some help today about "Sender Domains" and sent them an email. Beran immediately answered me with clear instructions, while being very patient and polite. I followed all the steps he guided me through until the problem was solved. I am pleasantly surprised with the great customer service and how smoothly the issue was fixed. Thank you!
This is awesome app
When I asked question, Baarath told me how to set up. He was so kind and helpful.
Thank you !!!
Hi there!
Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!
Beran was super helpful and professional. He helped me with an issue I had with our subscribers.
Hello there,
Thank you for your positive feedback! We're delighted to hear that Beran provided you with super helpful and professional assistance. Resolving issues with subscribers is crucial, and we're glad our agent could help address your concerns.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!
Great app. Good customer service
Omnisend is easy to use and the customer service is excellent!
Dilara Was extremely helpful and guided me through what i needed to do, step by step!
Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import.
For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want to find something else.
Hello there,
We're truly sorry to hear about your frustrating experience. It's disheartening to hear that our support didn't meet your expectations and that you encountered issues with our review functionality. We understand the importance of accurate contact management, and we're eager to address this issue promptly.
A senior agent has reached out to you with more details on the solution we've provided. We genuinely value your feedback, and we're committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to regain your trust in our service.
Didem helped us understand how to set up A/B testing in automated campaigns. Great job. Thank you.
Hello there,
We're delighted that Didem was able to assist you with setting up A/B testing in your automated campaigns. We'll make sure to let her know about your appreciation. If you have any more questions or need further assistance, feel free to reach out.
Thanks for taking the time to share your positive experience!
Baarath was a great help when preparing the more intricate flows, thank you!
Hello there,
Thank you for your review! We're glad to hear that our team was helpful in preparing the more intricate flows.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!