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Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes.
The Omnisend customer service team was very responsive and fast.
would recommend
Hello there,
Thank you for your review! We're thrilled to hear that Dilara was able to quickly diagnose and solve your issue, despite its complexity. We're glad that you found our customer service team responsive and fast. Your recommendation means a lot to us, and we're here to continue providing excellent support whenever you need it.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Baarath was quick to help and so nice! Thank you for fast reply :)
Thanks for the great review! We’re thrilled to hear Baarath was quick and friendly. If speed were a superpower, Baarath would definitely be our superhero of the day! 🚀 Thanks for the kind words, and if you ever need more help, just give us a shout!
I got the best support from Saleh which was really. problem I was trying to solve for hours worked in a minute he's the best
Thank you so much for your kind words! We’re thrilled to hear that Saleh was able to help you solve your problem so quickly. He truly is the best! We might need to consider cloning him hehheh 😁
Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface.
Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step.
Would highly recommend.
Thank you for the fantastic review! We’re thrilled to hear that Omnisend is meeting your needs and that Mariia was able to guide you through the domain setup—she’s got some serious problem-solving skills! Don’t hesitate to reach out whenever you need more help. We’re always here for you!
Omnisend Crew is so wonderful.
We had some issues initially, but they handled it all professionally and resolved our problems within minutes.
I especially want to thank Mariia, who was helpful and kind in dealing with our dispute.
Thank you for the kind words! We’re thrilled Mariia could step in and help resolve things so quickly. We’ll be sure to pass on your appreciation, this will make her day!
Omnisend is super easy and seamless. It allowed me to set up pop up email sign ups, email automations, and multiple marketing campaigns in just a few clicks. Kayque from their support team was super helpful and guided me in every step of the way. Check out the free plan and when your store grows go for the paid plan!
Hello there,
Thank you for sharing your experience! We’re delighted to hear that Omnisend has made it easy for you to set up your marketing campaigns. It’s wonderful to know that Kayque provided the support you needed.
We’re excited to continue supporting you as your business grows!
5/5 stars
Excellent Support and User-Friendly Platform
I recently reached out to Omnisend's support team for help with modifying our sign-up form, and I'm thoroughly impressed with their service. The support representative, Baarath, was incredibly helpful and responsive. They provided a clear, detailed Loom video that perfectly addressed our issue of adding an optional phone number field to our form.
What stood out:
1. Quick response time
2. Clear and concise communication
3. Practical solution (Loom video) that solved our problem immediately
4. Follow-up to ensure all our questions were answered
Omnisend not only offers a powerful email marketing platform but also backs it up with top-notch customer support. The platform itself is intuitive and feature-rich, making it easy for us to create and manage our email campaigns.
I highly recommend Omnisend for anyone looking for a reliable email marketing solution with excellent customer support. Thank you, Baarath and the Omnisend team, for your outstanding service!
Hello there,
Thank you so much for your detailed review and the 5/5 rating! We're thrilled to hear about your positive experience with Baarath and our support team. It's wonderful to know that the video tutorial was helpful and that our response times and communication met your expectations. We're committed to providing an intuitive and powerful platform, and it's great to hear that you find it effective for your email marketing needs.
We appreciate your recommendation and are here to continue supporting you in any way we can. Thank you for choosing Omnisend!
I have always like Omnisend and have used their software for years. It just works great and very intuitive. I needed help with verifying my sender email and Dilara was very knowledgeable and helpful. Top notch service from Omnisend and Dilara!
MideastGrocers.com
Hello there,
Thank you for your review! We're thrilled to hear that you've had a positive long-term experience with Omnisend and find our software intuitive and effective. It's great to know that Dilara was able to assist you knowledgeably with your sender email verification. We're proud to provide top-notch service and appreciate your recognition.
If you need any further assistance or have additional questions, please don't hesitate to reach out. We're here to help!
I want to thank Mariia! I had some problems with the bill but she solved it perfectly. Thank you omnisend team, they are the best!
Hello there,
Thank you for your kind words! We're so pleased to hear that Mariia was able to resolve your billing issues effectively. It's great to know that you're happy with the support from our team.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with Omnisend! 😊
Sila was able to help with all my concerns and my automations, great service!
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations.
If you have any more questions or need further help, feel free to reach out!