Omnisend Email Marketing & SMS , 5,683 รีวิว
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Wonderful customer support.
Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.
Thank you for your amazing feedback! We're thrilled to hear that you're enjoying our App and that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.
We appreciate your business and look forward to serving you again in the future!
Maria was so helpful when it came to answering our questions about how to clean up our subscription lists to reduce our monthly bill.
Thank you!
They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.
Hello,
Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive to improve our service.
We understand the importance of smooth communication and recognize that switching between agents can disrupt it. We're open to any suggestions to refine our shift-based model for better transitions while keeping the conversation context intact.
We apologize for any inconvenience caused by having to repeat information. We're committed to improving our internal processes to ensure agents are fully briefed on your history before chatting with you.
Regarding email deliverability, we've addressed the SPF issue and disabled the warm-up option to enhance it further. While we anticipate improvements, we appreciate your patience in monitoring your email system. We're here to help if needed.
Furthermore, our senior support representative has reached out to you with additional information on the open rate. Please respond to them in the chat for further assistance.
Your satisfaction is our priority. Please share any specific issues so we can investigate and resolve them promptly. Feel free to reach out to our support team directly.
Thank you for your patience and understanding as we strive to enhance our support services.
i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement.
The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep things efficient and simple.
Hello there,
Thank you for your positive feedback! We greatly value your satisfaction with our platform and the assistance provided by Augustin. We strive to maintain a high standard of service, and it's rewarding to know that our efforts are appreciated.
Your continued support is invaluable to us.
great quick service and resolution
Sila is very helpful! Thank you very much. I have been doing automations recently for my e-commerce, and she helped me a lot. She is very reactive and helpful. I had answers to my questions very quickly. Thank you again.
Works brilliantly, we have been using Omnisend for a few years now and it has always worked very well for us giving great analytics and excellent integration with Shopify.
Their customer service is very quick and super helpful to resolve our issues, we will continue to use them for a long time to come!
We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.
Hello there,
Thank you for sharing your positive experience with Omnisend! We're thrilled to hear that you've been satisfied with our platform. It's great to know that you find our interface preferable to others in the market.
We're also delighted to hear that Karine from our support team provided you with quick and helpful assistance whenever you had questions. Providing excellent support is a priority for us, and we're glad it made a difference for you.
We appreciate your continued trust in Omnisend for your campaigns!
I love using Omnisend, because they have great customer support! Luiz helped me very quickly today. Their user interface is really easy to use, so it makes sending emails enjoyable. I don't have to spend time learning a complicated website, because it's so clean and straight forward to begin with. I feel like Omnisend isn't as well known as other email marketing websites, but its quite the hidden gem and deserves more recognition.
Hello there,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Omnisend and our dedicated customer support. We're committed to providing a user-friendly interface, and we're delighted that you find it easy to use. Your kind words motivate us to continue improving and striving to be the best in our field.
We appreciate your support and look forward to serving you even better in the future.