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Absolutely a gem of a company. So easy to work with, amazing and quick customer service, the best custom email builder I've seen, and also so generous to the people of Ukraine! I could not be any happier. Thank you Omnisend team!!
Nikola was great today helping me with a small issue I had, all fixed really quickly! Oh and ignore the return times on Chat - I was helped within 5 mins this morning not the wait quoted at all :)
Very pleased with the app, amazing service, the best we have ever received from any app\software.
Will and Kotryna are the best.
Much more recommended than Klavyio both level of service and "value for money".
Great app. Great service. Team responds around the clock and extremely helpful in addressing functionality questions, technical issues, etc.
I am a beginner with the application, and for the moment I am delighted. Moreover, the service is reactive and attentive.
EDIT: Omnisend fixed the tax issue with new email builder. Support is great and now everything works well for us. Omnisend's order confirmation customizable fields don't include product tax and this is a major problem with otherwise great app. According to Finnish law (probably in Sweden and Norway too) customer needs to be given following information about their purchase's price: price (without VAT) + VAT = total price. Omnisend can only present price (incl. VAT) and total price, but no VAT. They have offered a 'workaround' to write a message to the order confirmartions "Prices include VAT." This does not change the fact that the amount of tax is still missing. Because of this issue we get weekly phone calls and emails from customers and their accountants complaining about the receipt. Only thing we can do is to send them a manual receipt from Shopify. It is embarrasing and takes a lot of time. We have been able to create some great automations with Omnisend, but this is making us lose our minds and so far Omnisend has not been willing to implement the feature after multiple requests. Shopify provides this price tax information, so it would be easy for them to add.
Greetings and many thanks for your review!
We recognize the critical nature of this feature and have already submitted a request to our Product team. Unfortunately, we are unable to provide you with an ETA at the moment; however, the request has been prioritized.
Our customer service representative has already contacted you to provide additional information on the matter.
Have a fantastic day!
Easy to use. Great and fast customer service. Pricing is also very optimal. Very good option if you'are looking an app for email marketing.
Baarth quickly helped me fix my issue. Appreciate that I didn’t have to wait hours for a response. I like Omnisend.
Omnisend proves itself to be an impressive tool in the realm of email marketing. The platform offers a comprehensive suite of features that effectively caters to all our email marketing needs. Whether it's segmenting our audience, personalizing emails, or tracking the performance of our campaigns, Omnisend has it all.
Moreover, the pricing structure is a standout aspect. It is affordable, competitive, and offers good value for money, which makes Omnisend a great choice for both startups and established businesses alike. The app is not just an expense, but a fruitful investment into streamlining and enhancing our marketing efforts.
In conclusion, Omnisend is a robust and cost-effective solution that provides all the essential tools needed to execute successful email marketing campaigns. It's a highly recommended tool for businesses looking to optimize their email marketing strategy.
Adorei o Aplicativo Omnisend Email. Funciona perfeitamente para o que precisava, incluindo envios para clientes que não clicaram para receber news por algum motivo. O Aplicativo Omnisend Email é bem simples e fácil de usar, apenas arrastar e soltar para criar campanhas com belos layouts. Parabéns aos criadores, vale cada centavo :)