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Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue.
A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.
Hello there,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns.
We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations.
A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.
Great !!!! Une équipe active qui nous prend au sérieux, et ce pour chaque demande. Je pense continuer avec cette application encore longtemps.
Merci beaucoup! Thrilled to know you’re sticking with us, don’t worry, we’ll keep the great service rolling, no snooze buttons here! 😄
Great customer support - fast response.
Hello there,
Thank you for your review! We're thrilled to hear that you experienced great customer support with fast responses.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!
crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.
Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account.
As communicated by our senior agent, following a detailed audit by our Compliance team, we regretfully had to suspend your account in adherence to our Anti-Spam Policy and Terms of Service. These policies are in place to ensure the safety and security of all our users.
This decision is final, and we are unable to reinstate your account. We understand this may be disappointing and are truly sorry for any disruption this has caused. If you have any further questions or need additional clarification, please feel free to respond to the email from our senior agent.
Thank you for your understanding.
Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change
Hello there,
Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you set up your first email smoothly. It's wonderful to know that our customer service has made a significant impact, making you feel confident about your decision to switch.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support your ongoing success with Omnisend!
great support team
Customer support is our middle name—okay, not really, but it’s up there! 😄 Thanks for the awesome feedback!
J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme.
De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.
Bonjour,
Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes.
Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !
App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.
Hello there,
Thank you for your feedback! We're glad to hear you find the app helpful and that Dilara was able to assist you when needed.
We appreciate your kind words!
Kayque was helpful and fast
Hello there,
Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive.
If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.
Hello there,
Thank you for sharing your feedback. We apologize for any inconvenience and frustration you've experienced with our customer service.
We understand how important it is to receive timely and personalized support. Our AI bot is designed to handle simple and basic questions to provide quick assistance, but we realize that sometimes you need more than that. Please know that our customer support agents are available 24/7 to assist you with any complex issues. You can always ask the AI bot to connect you with a human, and our team will be ready to help.
A senior agent has reached out to you to ensure your concerns are addressed promptly. We truly value your feedback and are committed to improving your experience with our service.