Omnisend Email Marketing & SMS

Customer service was very helpful with my request for an account change. The help resource base is also very complete

This app is SUPER EASY TO USE! I just made an entire campaign in under 30 minutes. My first experience was great and I will continue to use Omnisend.

The platform is a bit complex due to the millions of functionalities, so its handy that they have the best support ever over chat and email. They have a new design builder that is so much better than the previous, now the emails look fresh and it's easier to use.

When importing subscribers, customers and contacts from my business who have actually signed up on the website or bought products, omnisend automatically sets around half of them as "non-subscribed" - therefore half of my subscribers will never see any of the emails sent out. Not a very good system as there is no manual override or way for you to set them back to subscribed by yourself.

However, after this happening I have been in contact with customer support, who was very quick, friendly and helpful - who has reinstated my subscribers. Still - this step should not really be necessary if the system did not have this strange issue.

Be very aware of this flaw in the app and that you will have to contact customer service and at their discretion have them set your subscribers from non subscribed back to the correct subscribed status.

Will be testing the app more to see if it fulfills our needs as an email marketing system after a rocky start to using it.

UPDATE : After having even more problems loading up lists which I have already paid to be cleaned, the system automatically stops campaigns from running. The support screenshot guides which show how to remove inactive emails are completely wrong and out of date as the company has updated their system but not the screenshots, so all fields are different and impossible to follow the guide. I have been sent this wrong guide now about 3 or 4 times by various support staff.

So far omisend, although has a fairly nice interface, is a complete headache and waste of time using in practice compared to other email marketing systems.

UPDATE : Omnisend after a year of me using it decided to increase the price to a ridiculous amount, maybe 10 times what i was paying, so i cancelled it. The app is nice idea but please not the severe flaws as above and now the stupid pricing makes it way overpriced and not a feasible option to use. Sort it out guys...

Great app and awesome extra features in the premium version to help boost conversions

After struggling with MailChimp year after year, I finally found this app. Couldn't be happier with the app & communication. Highly recommended!

I used this App to help me with my abandon cart and email campaign. super friendly and easy...love it

Pretty sweet app! works great and was easy to create a fun little campaign. I would definitely recommend.

Its been a great experience so far, I look forward to exploring all the great things Soundest has to offer my new store.

I am still testing, but so far I like it.