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Easy to use with excellent integration and great customer service - always helpful when you get stuck on something. Was helped today by Maria who was great. Highly recommend Omnisend.
Hello there,
Thank you for your review! We're delighted to hear that you find Omnisend easy to use, with excellent integration and great customer service. It's wonderful to know that Maria was able to assist you effectively.
We appreciate your recommendation and are here to help whenever you need assistance.
application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace
Merci beaucoup! We’re thrilled to be your go-to team, always here to help with a smile (and maybe a coffee or two!). If there’s anything else you need, you know where to find us!
Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.
Hello there,
Thank you for your positive review! We're glad you find Omnisend beginner-friendly, with top-notch metrics and seamless Shopify integration. Our free plan offers extensive features, and our educational resources are helpful. We prioritize excellent customer service, and we're pleased Dilara provided quick and effective assistance.
If you need further help, don't hesitate to reach out!
Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!
Hello there,
Thank you for your review! We're thrilled to hear that you find our app the best for automations and campaigns, and that our customer support is exceptional. We're glad Didem could assist you effectively with screenshots, video, and advice.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I just started using this app and so far every problem I ran into customer service has been such a big help literally every step of the way. Seriously 5 stars to customer service thank you Maria!
Hello there,
Thank you for your review! We're delighted to hear that our customer service has been a big help with every problem you've encountered.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Muy buena App, fácil y rápida, y super intuitiva
Hello there,
Thank you for your review! We're delighted to hear that you find the app to be good, easy to use, fast, and intuitive. We appreciate your feedback and are here to continue providing a positive experience.
If you need any further assistance, please don't hesitate to reach out. ¡Gracias por elegir Omnisend!
These emails are moving to promotions in Gmail which is having less chance of getting it recovered
Thank you for sharing your feedback with us. We understand the issue you’re facing, and our senior support specialist has reached out via email with more details and suggestions to assist you.
Our system is built to deliver emails directly to the main inbox. However, inbox placement can vary depending on the recipient's settings. For example, in Gmail, emails may land in the Promotions tab if tabs are enabled, or they may be affected by strong spam filters. This is something neither we nor any email marketing platform can fully control.
It's important to note that the Promotions tab is part of the main inbox, not a spam folder, and many users actively engage with it.
We kindly invite you to check the email our senior support specialist sent and feel free to discuss this topic further or raise any concerns you might have. We’re at your disposal and happy to assist!
Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER
Hello there,
Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him.
If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!
Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)
Hello there,
Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
First class! Prompt and friendly response.
Thank you for the kind words! We aim to keep our responses as prompt and friendly as a coffee delivery on a Monday morning! ☕ Glad we could help!