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Dilara was amazing she made navigating a complicated system and absolute breeze
I like this app, very customizable and easy to manage my newsletters and campaigns. Better than the other email marketing apps on Shopify
I recently had a terrible experience with this service. To make matters worse, they don't even have a phone number to call for help! When I tried to get assistance through their online chat, the operator was unhelpful and didn't seem to care about my concerns. I am extremely disappointed with this service and would not recommend it to anyone.
Hello there, and thanks for taking the time to share your feedback!
We’re sorry to hear about your negative experience with our service. We understand that it can be frustrating not to have a phone number for support, and we apologize for any inconvenience this may have caused. Your feedback is acknowledged and passed on for further discussion!
We’d like to point out that our support agent attempted to provide you with the best solution to your issue. Our anti-spam policy is an essential aspect of our service, and we take it very seriously. We’re basing our thresholds on the industry standard for spam complaints, and it is essential to clean your list to protect your deliverability and sender reputation. We understand that this can be frustrating at times, but it’s crucial to ensure that our platform maintains a high level of deliverability for everyone.
With this in mind, our customer support team is here to assist you in this particular case, as well as to address any concerns you may have. At the same time, we regret that you didn’t feel that our support representative was helpful and empathetic during your interaction. We pride ourselves on our customer service and strive to provide every customer with the best possible experience. We’ll make sure to use this situation as an opportunity to improve our service and provide you with better support in the future!
Great support! Small technical issue with set-up and the support team helped to fix it within 10 mins.
Very fast responses to our multiple inquiries. Ally crushed it! Excited to see how much further we can go with just setting up Omnisend to work for us
I absolutely love the template features and how you can simply select products right off your online store to create the email. Makes it so much easier and faster. Whole system works smoothly, especially for a small business person who doesn't have a lot of time to invest in building these.
I’m a fairly new business and Omnisend has made sending out my first newsletter to my subscribers a breeze. I would highly recommend Omnisend.
I had earlier on installed another app that says it does the same, but definitely not. When I found this one I said "Praise God". Brilliant! Has all the tools that i need and so so easy to use. and just another thing I just discovered, you can check how many people opened the e-mail, who opened, who clicked and what they clicked on. Two people on my list happen to be my relatives so I had no problem calling them to ask why they didn't open/click their e-mails, this way am also getting clues on why some people wouldn't open my e-mails at all. And the support from the team, Paulius responded to a question instantly on a weekend at night and resolved a problem I had within 5 minutes, what more can I ask for? Brilliant App, brilliant support!! I give it 9 out of 5 stars.
Just added Omnisend today and so far its very intuitive and looks amazing.
Much easier to use than Mailchimp and looks much better too!!
Big thanks to the Omnisend team and Diego who has spent hours with me tonight updating my shared domain to a custom one. This team truly is amazing and I have been with them for over a year now and they are always so helpful.