Omnisend Email Marketing & SMS

By far, the single worst company we have dealt with in terms of customer support and overall service in the last 2 years since launching our Shopify site. This box doesn't provide enough space to list the catalogue of bugs, errors, sorry excuses, terrible customer service experiences or indeed the list of individual times (more than 100) in the last few months that we have had to contact support to do basic things such as create segments or send out simple SMS messages. Worst purchase of the year, hands down. We have since had contact from the management of Omnisend and our satisfied the above matters have now been resolved. Thank you.

The people are really helpful whenever I try to solve an issue. I'm not a developer so had struggled a lot setting up our store but everyone was really quick replying to my questions and all the solutions worked out!

I was looking for an inexpensive SMS app to market. Designs By Blyss a growing retailer and we needed to cut cost. I love that they have a free plan for customers based on visitors and clients. I was very surprised at the ease of use. The only thing I would change is the cost to send a text. One app was .03 cents and .15 for Omnisend. It is still very much worth it so far.

Fairly easy to use. I like the weekly stats that they send of how many subscribers you have on your mailing list

OmniSend has been a good program. The editor was initially not as good as others I have used, but the have made it better over the 2 years we have used it. I am very happy with the app. The automations are terrific.

So far I'm impressed. I really like the fact it is easy to create a newsletter and pull your products from your store to showcase. The reason I'm not yet giving it a 5 Star Rating is I'm still trying to figure out how many emails successfully get delivered. My open rate seems to be low and when I send myself an email to test it hasn't yet been delivered. Time will tell but right now I think it is an efficient tool.

When I finally got to sit down and chat with Omnisend they were so very very helpful! They are very knowledgable and my rep was able to walk me through all my questions. As a small business owner I am so pleased with have great people like Omnisend and Shopify to help grow our business. I have no prior skill or knowledge in this area but they make online business possible!

Giving 4 stars just because I think the pricing once you have been sucked in by a great deal hits you hard.. I think it has some limitations, but overall pretty user friendly. used on our jewellery website www.annalise.co.uk

Not perfect, there are missing functions and options but they have an amazing support and are always happy to hear suggestions for improvement.
Also, what is already there is quite as good as from the competition.
I would absolutely suggest to give it a try!

Its been a great experience so far, I look forward to exploring all the great things Soundest has to offer my new store.