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I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !
Hello there,
Thank you for your review! We're glad to hear that our assistance team was responsive and helpful in resolving your issues with the automations. We're committed to ensuring you have a great experience, and it's wonderful to know that you're very happy with the service so far.
If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!
We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo.
Support is fast and – more importantly – human. In particular, Dilara has been very helpful.
Thanks Omnisend team – looking forward to growing alongside you!
Hello there,
Thank you for your review! We're thrilled to hear that Omnisend is meeting your needs and providing good value compared to other platforms. It's great to know that our support team, especially Dilara, has been responsive and helpful. We appreciate your enthusiasm and are excited to support your growth.
If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. Thank you for choosing Omnisend, and we look forward to growing together!
Fantastic app very easy to use and would definitely recommend. The insights are also amazing.
Hello there,
Thank you for your review! We're thrilled to hear that you find the app easy to use and are impressed with the insights it provides. Your recommendation means a lot to us, and we're glad you're enjoying your experience.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, when I tried sending an SMS out of frustration, he claimed I forfeited my refund eligibility for attempting to use the service. This platform isn't user-friendly; you can't buy SMS credits as needed but must subscribe upfront. If you want to add credits for a specific message, you have to contact their team via chat and wait 4-8 hours for them to charge your card manually. Despite sending an SMS to 21,000 contacts, not one person visited the website, suggesting the message didn't go through. Plus, they don't provide a dedicated toll-free number; instead, they share one with other businesses, leading to confusion among customers receiving messages from multiple sources. Overall, Omnisend is utterly disappointing. Try Postscript instead.
Hello there,
Thank you for your detailed feedback. We sincerely apologize for any inconvenience you've experienced.
The situation arose due to a high volume of SMS messages sent after a long period of inactivity, resulting in a significant unsubscribe rate. Specifically, more than 48,000 SMS messages were sent in 5 days, which goes against the best practices of SMS marketing and the reasonable frequency principle advised by TCPA. Additionally, the TCPA mandates that telemarketing calls, including SMS marketing messages, must not be made to residential telephone subscribers before 8 AM or after 9 PM (local time of the recipient). While we have this setting enabled by default in Omnisend, it was manually disabled on your end.
Unfortunately, due to this usage, it is not possible to proceed with a refund.
We encourage you to follow best practices for SMS marketing to ensure optimal results and compliance. Our team is here to help you navigate these guidelines and improve your campaign effectiveness, in the future.
A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We appreciate your understanding and cooperation as we work towards a satisfactory resolution.
Sila solved my problem in a minute, highly recommended!
Thank you for the awesome feedback! It sounds like Sila works wonders! ✨ If you have more questions or need assistance, you know where to find us!
I got the best support from Saleh which was really. problem I was trying to solve for hours worked in a minute he's the best
Thank you so much for your kind words! We’re thrilled to hear that Saleh was able to help you solve your problem so quickly. He truly is the best! We might need to consider cloning him hehheh 😁
Pretty good customer support
Hello there,
Thank you for your review! We're glad to hear that you're satisfied with our customer support. We strive to provide the best assistance possible and are always here to help with any questions or issues you may have. Your feedback is much appreciated! 😊
Kayque and the team were great to work with. Thank you!
Hello there,
Thank you for your feedback! We're thrilled to hear that Kayque and the team provided great support. We appreciate your gratitude and are here to continue assisting you whenever you need us. Thank you for choosing to work with us!
Maravilhoso atendimento, a Maria me ajudou muito
Thank you for your kind words! We’re so glad to hear that Maria was able to help you out, she’s amazing at what she does! If you need anything else, don’t hesitate to reach out.
Obrigado!
the best customer service team. They were so patient with me when I didn't understand something. So efficient and super helpful. Would recommend Omnisend anyday :)
Hello there,
Thank you for your wonderful review! We're so pleased to hear that our customer service team was patient, efficient, and helpful in assisting you. Your recommendation means a lot to us, and we're thrilled that you would choose Omnisend.
If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help you every step of the way! 😊