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Works brilliantly, we have been using Omnisend for a few years now and it has always worked very well for us giving great analytics and excellent integration with Shopify.
Their customer service is very quick and super helpful to resolve our issues, we will continue to use them for a long time to come!
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement.
The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep things efficient and simple.
Hello there,
Thank you for your positive feedback! We greatly value your satisfaction with our platform and the assistance provided by Augustin. We strive to maintain a high standard of service, and it's rewarding to know that our efforts are appreciated.
Your continued support is invaluable to us.
Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)
Hello there,
Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him.
If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue.
A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.
Hello there,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns.
We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations.
A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.
Maria was so helpful when it came to answering our questions about how to clean up our subscription lists to reduce our monthly bill.
Thank you!
The app for email mktng is the perfect match for my fashion ecommerce.
The customer service is amazing, right away answers, best problem solving ever! Though, I am frustrated as I cant afford up until now the payment plan fixed at 127/month, maybe they could offer a starters plan with more than 500 emails/month and less than the payment plan. a lower/starters fee for up to 3000 or 5000 mails, to be increased as the ecommerce scales Highly recommended!
Been a customer for several years, happy at first then:
- Omnisend pushed a review widget on all my product pages without my approval - showing zero reviews on each product page (I have thousands of very good reviews) impacting my conversions
- Omnisend keeps increasing their prices at a very high rate
(you basically have no choice other than paying more - and they how annoying it is to switch to another provider)
Their customer support is nice and reactive most of the time so I add one star
Hello there,
Thank you for sharing your detailed feedback. We sincerely apologize for the issues you've experienced, particularly with the review widget and the price increases. We understand how these matters can impact your business, and we regret any inconvenience this has caused.
We take your concerns about the review widget seriously. It seems that the widget was not added without your approval. Our team has investigated the situation and has reached out to you with their findings.
Regarding pricing, we understand your frustration with the increases. These adjustments help us continue to improve our services and offer better features, but we acknowledge the need to balance this with providing value to our long-term customers.
A senior representative has contacted you to address the situation in detail. Please respond to their message at your earliest convenience. We are committed to resolving these issues and ensuring a better experience for you moving forward.
EXCELLENT customer service - I always get help within minutes. And the app is very easy to use. It feels very well thought through. Great value.
Hello there,
Thank you for your review! We're delighted to hear that you find our customer service excellent and appreciate the quick assistance. It's great to know that you find the app easy to use and well thought through, providing great value.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
My favorite thing about his app is the excellent customer support. The OS staff is very knowledgeable and works tirelessly day and night to answer my random and technical questions - all with an amazing attitude of service. I want to give a shoutout to some of these excellent support staff who have helped me many, many times: Agustin, Luiz, Diego, Sila, Didem, and Maria. Thank you for all your help.
Hello there,
Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.
We appreciate your business and look forward to serving you again in the future!