评论 (5,985)

整体评分
4.7
每个评分等级的数量
  • 90% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
编辑时间:2019年4月28日

Doesnt have standard features such as sending a file via attachment, when i ask to cancel having only signed up less than 24 hours before i was informed im not entitled to a refund as i had already sent an email out to my subscribers. I sent it out to test the email set up after what i thought i was on a trial period i feel i was conned into then having to pay a monthly fee to trial it. NOT HAPPY, tried to reason with customer support, no reasoning at all, its clear that 24hours this email marketing app is not what i need and it was not clear, so you would think they would use common decency and refund me. which they have refused to do.

Shabby Nook
英国
3天 人在使用应用
Omnisend已回复 2019年4月29日

Terribly sorry to hear about your experience, we will help you resolve all the issues you are having. Our Customer Support Team have already reached out to you to inform about the refund.
As for the feature you are looking for, with a lot of customers migrating from Mailchimp, we have committed to releasing a lot of new features before 14th May (https://www.omnisend.com/upcoming-features/). After the deadline we will continue developing the tool and send a file feature is on our list for the future.

2019年2月19日

I used the trial version of this app. I think they done a fantastic job at creating rules and interface/UI. However they didn't pay attention to how email system work. You will ruin your domain reputation if you use them as they source all emails from the same IP address (which means all your emails to customers will end up in JUNK folder). They have no solution for this and thus the whole concept behind email marketing/automation rules they have is useless for businesses.

Goxcase
阿拉伯联合酋长国
3天 人在使用应用
2021年5月17日

if you don't have a credit card do not unstill this app it's a waste of time since they do not accept PayPal as payment! and that is absolutely sad it looks nice. In order to delete their signature at the end of the email templte you have to upgrade and I couldn't. For that reason, I'm out.

Xenium
荷兰
2天 人在使用应用
Omnisend已回复 2021年5月20日

Hi, and thank you for your review. We are really sorry for the difficulties you've experienced and we will pass this feedback on to our responsible department.

2018年12月18日

They Have a ridiculous payment cancellation method, after uninstalling the app you have take days to cancel the contract and credit card billing.

Posh Fashion Gals
新加坡
1天 人在使用应用
2021年6月25日

Wanted to use it for sms marketing since SMS bump was not working properly for me. Setup a 15 min abandoned cart SMS flow. Over 2 days I had 8 abandoned carts, didn't send out a single SMS. lucky that I didn't subscribe or buy SMS credits

Draw my Pet India
印度
1天 人在使用应用
Omnisend已回复 2021年7月12日

Hi - thanks for taking the time to review the platform and we're sorry to hear this. Our Support and Tech team are currently investigating the issue and will work with you to make sure this doesn't happen again. Your feedback is valued and if you need anything, please reach out to us. Many thanks!

2019年1月3日

It wont let me send emails due to having a hotmail account. It keeps telling me i need to get a new account which isnt going to happen

Moringa Rose
美国
大约23小时 人在使用应用
编辑时间:2017年4月6日

I am certain that this is an excellent app. But very occasionally numerous issues occur whereby an app simply does not work. My initial issue was with Shaw, one of Canada's largest telecommunications companies. Shaw's spam filters had (wrongly) listed soundest as a spam associated company and froze my emails when I used the soundest name. Shaw is most certainly incorrect in this but it was still a nuisance to manage.
Then I had considerable difficulty in setting up the 'easy to use' system. Again I am sure that it is 'easy to set up' but perhaps not for me. The support staff at soundest support tried hard to resolve the issues and I am grateful for their assistance, but it was without any success. Sometimes even with the best will in the world things just do not work and it is best to move on.

Side Street Studio
加拿大
大约7小时 人在使用应用
2019年2月9日

Limited services and support for businesses using 'Buy Button' only. If you do not have a regular Shopify plan, you cannot trigger automation or create sign-up forms on your website. Very disappointing.

Goldpaint Photography
美国
大约5小时 人在使用应用
2021年7月9日

Waste of time and impossible to connect my store. What a joke. just to connect my store they have to elevate my ticket to tech support. PASS ON THIS - I will find something else

T&C Floral Company
美国
大约3小时 人在使用应用
Omnisend已回复 2021年9月7日

Hi there! Thank you for taking the time to rate the Omnisend App and leave a review. We can see our Support and Tech Team looked into your account and provided video instructions to help connect your store. We're sorry to hear your experience wasn't positive in the end.

We are continually improving our app and value every piece of feedback received.

2017年9月18日

SUCH A WASTE OF TIME THEY HAVE THIS WHOLE SUSPENDED YOUR ACCCOUNT THING BASED ON THE EMAILS YOUR CUSTOMERS HAVE LEFT....UGH WORST APP EVER

Dreams In July
美国
大约3小时 人在使用应用