Omnisend Email Marketing & SMS

Best ever? Wow, you’ve made our day! 😊 Thank you for the amazing feedback—it’s fantastic to hear Omnisend stands out from the crowd. We’re thrilled you love the ease of use, great support, and value. Here’s to many successful campaigns ahead!

Easy and game-changing? That’s exactly what we love to hear! 🚀 Thanks for the kind words — we’re so glad Omnisend is making a difference for you!

Not very technical? No problem! That’s why we’ve got Johnny and the rest of the team ready to help (and make the tech stuff less scary). Thanks for the lovely feedback, we’re always here for you!

Thanks for sharing your experience! It’s great to hear that getting started with Omnisend has been smooth and efficient for you. Our goal is to make campaign creation and automation as intuitive as possible, so you can focus on what matters most — growing your brand. If you ever need anything, we’re just a click away!

Thanks a ton for the awesome review! We’re so glad Saleh could provide the answers and support you needed. We’ll make sure he sees this, he’ll be thrilled!

That’s what we like to hear — quick, clear, and sorted! ✅ Thanks for taking a moment to share!

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.

Wow, jumping into Omnisend just hours before your store went live? Talk about pressure! 😅 Huge kudos to you for pulling it off, and to Maria for being the legend that she is! We’re thrilled to hear your emails are landing safely in inboxes. If you ever find yourself in another email marketing adventure, you know where to find us—Maria’s ready to save the day again! 🚀

Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached out to you via email with a detailed breakdown of your charges and an explanation of the pricing increase.

To provide a more general overview, our billing system works based on the size of your audience. Each billing cycle, we calculate the number of subscribers and non-subscribers you have, which places you in a specific pricing tier. As your contact list grows, this requires more email credits, which is reflected in your subscription cost.

It’s actually a good sign for your business that your contact base has increased, but we understand that rising costs can be concerning. If you’d like to reduce your fee, we recommend cleaning your list by removing inactive or old contacts who aren’t engaging with your emails. Segmenting your audience can help lower costs, and you can follow these instructions to do so: https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts.

We hope this helps clarify the situation, and if you have any further questions, feel free to reply to the email we've sent to you. We will be happy to further clarify any concerns you might have. We’re here to help ensure that you’re getting the best value from our service.

Hello there,

Thank you for your review! We're delighted to hear that Didem provided quick and competent assistance, solving your issue efficiently. We're glad to have been able to provide you with great service.

If you need any more help in the future, just let us know—we're here for you!