评论 (5,991)

整体评分
4.7
每个评分等级的数量
  • 90% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2024年8月6日

I needed help to change currency on our omnisend account which is connected to our store and thanks to Maria it was resolved in 2 minutes . Thank you Maria for your support

ONZE STORE
科索沃
5个月 人在使用应用
Omnisend已回复 2024年8月8日

Hello there,

Thank you for sharing your experience! We're delighted to hear that Maria was able to quickly assist you with changing the currency settings on your Omnisend account. It's great to know that the issue was resolved efficiently, allowing you to continue managing your store smoothly.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction!

2024年8月27日

Customer support is very helpful and fast. Dilara really helped me with any questions I had and made setting up everything very easy.

Realm of Threads
美国
19天 人在使用应用
Omnisend已回复 2024年8月29日

Hello there,

Thank you for your review! We're glad to hear that Dilara was able to provide you with helpful and fast support, making the setup process easier for you. We're committed to continuing to offer great customer support whenever you need it.

If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!

编辑时间:2024年7月15日

UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response.

Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails.

Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.

Sugoi JDM
美国
大约2年 人在使用应用
Omnisend已回复 2024年7月15日

Good day, Brian!

Thank you for updating your review. We apologize if it appeared that your request was ignored.

Our senior representative has reached out to you previously with a suggested solution but did not receive a confirmation. Based on your latest update, we have reached out to you again to assist with your issue.

For your privacy, we recommend getting back to us via the email sent by our senior representative. This will allow us to address your concerns more effectively without disclosing private details publicly.

We appreciate your cooperation and look forward to resolving this matter for you.

------------------------------------------

Original reply:

Hello there,

Thank you for your feedback. We apologize for any frustration and confusion caused by our billing system.

To clarify, our billing system calculates the number of subscribers and non-subscribers in your audience each billing cycle, which determines your price tier. As your audience size has increased, the subscription cost has also increased accordingly.

Your account remains active with Omnisend, which is why you continue to incur charges. If you no longer wish to be billed, please ensure you cancel your subscription.

A senior representative has reached out to you to discuss this matter in detail and assist you with any further questions or concerns. Please respond to their email at your earliest convenience.

We appreciate your understanding and are committed to improving your experience with our service.

2024年7月25日

I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!

LITOOC
香港特别行政区
3个月 人在使用应用
Omnisend已回复 2024年8月5日

Hello there,

Thank you for your review and the high recommendation! We're glad to hear that Dilara and Eduarda from the Omnisend team provided dedicated support during your domain setup issues. It's great to know that their clear instructions and patience made a significant difference.

We appreciate your patience and are here to continue supporting you whenever you need assistance. Thank you for choosing Omnisend!

2024年7月29日

I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.

Literally Black
美国
大约1年 人在使用应用
Omnisend已回复 2024年8月6日

Hello there,

Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

2024年4月9日

My favorite thing about his app is the excellent customer support. The OS staff is very knowledgeable and works tirelessly day and night to answer my random and technical questions - all with an amazing attitude of service. I want to give a shoutout to some of these excellent support staff who have helped me many, many times: Agustin, Luiz, Diego, Sila, Didem, and Maria. Thank you for all your help.

Betterware America
美国
9个月 人在使用应用
Omnisend已回复 2024年4月11日

Hello there,

Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.

We appreciate your business and look forward to serving you again in the future!

2024年3月6日

I looked at several email marketing apps and decided that Omnisend had the most features for the price was the most user friendly of the ones I looked at in my opinion. That was really important to me as is what kind of support the company offers. I recently needed some help with an issue I was having and Karine in support was both courteous and knowledgeable as well as patient. My computereze isn't that great but she managed to figure out what I was trying to explain to her and helped me fix it in no time. I would definitely recommend the Omnisend app.

Louie's Apparel
美国
4个月 人在使用应用
2024年7月5日

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

The Official Yamoa™ Website
英国
5年多 人在使用应用
Omnisend已回复 2024年7月9日

Hello there,

Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.

If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!

2024年9月6日

I just started using. I am hoping to expand my contacts.

I inadvertently used the wrong email when purchasing and Maria straighten it all out for me.

I appreciate their quick response and help.

Lux and Luv
美国
2天 人在使用应用
Omnisend已回复 2024年9月9日

Hello there,

Thank you for sharing your initial experience with us! We're glad to hear that Maria was able to quickly assist you in resolving the email issue with your purchase. We're here to support you as you expand your contacts and make the most of our platform.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're committed to helping you succeed!

2024年3月17日

Great App!

This has really helped boosting my marketing campaigns.
Beran from support was very friendly and professional.

Berryconcept Shop
荷兰
接近2年 人在使用应用