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While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!
Hello there,
Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It's great to know that Maria provided you with professional and quick assistance with your domain query. We're committed to offering exceptional service and are glad to have met your expectations.
If you need any more help or have further questions, please don't hesitate to reach out. Thank you for choosing Omnisend!
We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful.
Sila resolved my issue in a matter of minutes and guided me through the resolution.
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process.
We appreciate your continued trust in Omnisend!
Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes.
The Omnisend customer service team was very responsive and fast.
would recommend
Hello there,
Thank you for your review! We're thrilled to hear that Dilara was able to quickly diagnose and solve your issue, despite its complexity. We're glad that you found our customer service team responsive and fast. Your recommendation means a lot to us, and we're here to continue providing excellent support whenever you need it.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Learning anything new can be challenging, but when you have the support of a good team, like that at Omnisend, it helps reduce the frustration and learning curve! Sometimes it's the simplest things that trip us up, but the folks at Omnisend treat each concern as priority and offer their support in any way. Even if it's simply to confirm my understanding of a process, to me that's an important step as I move forward.
Wow, this review is so wonderful that I’m starting to wonder if it’s not my mum behind the account! 😂 Jokes aside, feedback like this truly makes our day and motivates us to keep pushing forward. Thank you for your kind words—we’re always here to support you!
Appreciate Dilara's good service. Will definitely keep using you guys plug-in.
Customer support might not be our middle name, but it’s definitely our specialty! 😄
Thanks for the kind words about Dilara’s service. We’re glad you’re happy with our plug-in and look forward to assisting you again!
I've been using this app for a few months now and it's been great. I have used a few different email automation apps in the past, and they were clunky to work with or didn't have the features I needed.
Today, I was trying to do something with my audience segments and couldn't figure it out on my own. I reached out to the customer service chat for help, not really expecting to get more than what I found in the troubleshooting articles.
But I was pleasantly surprised!
Kayque was incredibly patient while helping me figure out some logistics when it came to sign-up forms and audience segments. In the end, we were able to find a resolution for my inquiry. He answered all my questions and didn't quit until we figured it out together. I appreciate his determination to ensure I had all the info I needed to achieve my goal.
Great customer support, guys!
Thanks for the awesome review! We’re thrilled to hear that Kayque had your back with those audience segments, customer support is our middle name! If you ever need more help or have questions, don’t hesitate to reach out. Happy marketing, and we’re so glad to have you on board!
The Omnisend team is easy to contact if I need help. Sila has been a great help with some recent questions while trying to set up a landing page!
Thanks a ton for the awesome review! We're so glad Sila could save the day with your landing page setup. If you ever find yourself in need of more help, we’re always here. Remember, we're just a click away, like a superhero squad, but with fewer capes and more coffee! :)
Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.
Hello there,
Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!
Hello there,
Thank you for sharing your experience! We’re delighted to hear that Mathías was able to assist you so effectively. It’s great to know he made the process easier for you.
We're always here to help!
The app and layout is very well organized with a clean interface and their chat support is quick to respond with helpful advice and great articles to do a deeper dive into best practices. We are very pleased with the metrics from our emails and the signup from variety that can be added to the website. Omnisend has been a great choice.
Your review is so fantastic, we might just print it and hang it in our office! 🖼️
We’re thrilled you’re pleased with the app, support, and results. If you need anything else, just let us know!