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I love this app! Pretty simple to use and with GREAT customer care!!!!
Hi there,
Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that our customer care has met your expectations. If you have any further feedback or questions, feel free to reach out anytime.
We appreciate your support!
I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.
Sila from Omnisend provided excellent customer service. Her promptness, clarity, and precise knowledge significantly contributed to resolving my issue. Her timely response demonstrated a notable commitment to ensuring effective support, while her clear communication made the incident resolution process smooth and comprehensible. Her expertise in understanding exactly what to do to address the issue was particularly appreciated.
THANK YOU!
Sanya was the greatest customer service experience I have ever had. Even through me wanting to give up on my problem, she stuck it through and really helped me out. Something that takes days for other people having to go through shopify support etc.. Sanya helped me solve in 5 minutes, EVEN LESS!! thank you so much Sanya!
Excellent support from Beran and Luiz on team. Both were very supportive, efficient & patient and replied almost immediately to all my queries.
I have installed this app 1 week back, currently in free version and exploring all its features. Its very simple and easy to use all-in-one app. It covers all the features needed for marketing purposes-email as well as sms.
I really love the popups within the app, as they are mobile responsive. (Was struggling to find an app with mobile responsive exit intent popups).
Also their app settings provided me with the flexibility I needed with my popups and it works great.
To conclude, good app for a reasonable rate.
Thanks for your support Omnisend team and I wish that in future you will continue with this good work.
Hello there,
Thank you for your positive feedback! We're glad our team provided excellent support. It's great to hear you're enjoying our app's features, especially the mobile-responsive popups. Your support means a lot to us, and we're committed to maintaining the quality of our service.
If you have any questions or need further assistance, feel free to reach out. We're here to help!
Worked with Agustin who helped answer my questions even providing screen shots to help me know how to navigate my question. Very good customer service. I hope their email performance is just as good since I haven't started sending emails yet, but I am pretty optimistic!
It is simply amazing. Great portal to create and manage different workflows. Amazing email templates and customizations. Overall great experience using this app.
The availability of the customer service department is one of a kind. We have found the app to be very user-friendly, insightful, and fun to use. I highly recommend growing businesses to explore Omnisend and it's impact on your marketing efforts.
Beran was very kind and helpful and my problem was solved super fast! Thank you very much! This app is very very useful.
Great app and great support team. I just finished chatting with Salma who was very very helpful, professional and polite. Highly recommend!