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I have had this app for 3 months, and I am so frustrated, the only reason it hasn't been uninstalled is due to the hours of work I have put into it to design emails and not currently having the time to switch. They cancelled my account without telling me, pretty much every feature has not worked at some point or another and I have to contact support every 1 - 2 weeks. Today I had to contact them again because my cart recover emails aren't working. It is so frustrating to pay for an app that doesn't work as promised. I have never been given any compensation for all these issues and support is very slow in getting back. Every time I have an issue it takes them 3 days to 1 week to correct it. Every time they act like its some super unique never before seen problem that gets escalated and then no one ever gets back to me until I chase them down. So far this is the worst app I've used on Shopify. The features are great, and if it did what I pay for it to do, it would easily be 5 stars, despite the slow support. I really hope they fix whatever the various problems are.
Great app, amazing experience
It is good app. I think if this app has SMS which is perfect.
Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if I have issues and can never get anyone to help or that seems to have any real solutions?? Ridiculous
Hi,
We are so disappointed to hear that you did not get the help you needed on time. Since we do not offer phone support, we provide 24/7 support to our clients, including in-app chat service for quick real-time responses!
Our team leader Katherine has reviewed your case with our Technical support team and reached back to you with recommendations. Using native Omnisend forms and double opt in feature will help you stay confident with your contact list on Omnisend.
Customer Success team
Omnisend is an amazing tool for beginner like me, so easy to use and friendly. This is the reason why it is recommended by Shopify!
OmniSend has been a good program. The editor was initially not as good as others I have used, but the have made it better over the 2 years we have used it. I am very happy with the app. The automations are terrific.
非常的適用，用過最棒的一款產品，值得大家都去學習運用，對於小白客戶來說是一個很好解決客戶訪問軌跡的一款軟件，覺得對於我們小白用戶和小賣家來說適用已經搓搓由於，置於其中的一些功能這個就需要你們自己去摸索了
私は日本人のため英語のアプリに不安がありましたが、丁寧にチャットからサポートをしていただけましたので安心しました。またリンクを見せるのではなくしっかりとテキストでご連絡いただけるところも大きなポイントです。
これからもよろしくお願いします！ Nikola Thanks your very kind support！
We just started to use Omnisend and we are so happy we the new look and feel of our email. The app is very intuitive, very easy to use but if you get stuck with something the 24/7 support is always ready to help you. If you are looking for an email marketing app , I highly recommend you to give it a try.
Very easy to use, straight forward. Emails are very easy to set up. THe easiest to navigate. Thanks