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Recently had an issue with my simple capture form and it's been taking days for them to solve it. The issue is very simple (change size and make it centered) though. I don't normally give negative reviews but this has been the most frustrating experience ever.
Hello there and thanks for taking the time to leave the feedback, we appreciate it!
We have already relayed your comment to our team, the next iteration of the embedded forms will havean improved feature-set which will allow for more design flexibility!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if I have issues and can never get anyone to help or that seems to have any real solutions?? Ridiculous
Hi,
We are so disappointed to hear that you did not get the help you needed on time. Since we do not offer phone support, we provide 24/7 support to our clients, including in-app chat service for quick real-time responses!
Our team leader Katherine has reviewed your case with our Technical support team and reached back to you with recommendations. Using native Omnisend forms and double opt in feature will help you stay confident with your contact list on Omnisend.
Customer Success team
Omnisend is an amazing tool for beginner like me, so easy to use and friendly. This is the reason why it is recommended by Shopify!
非常的適用，用過最棒的一款產品，值得大家都去學習運用，對於小白客戶來說是一個很好解決客戶訪問軌跡的一款軟件，覺得對於我們小白用戶和小賣家來說適用已經搓搓由於，置於其中的一些功能這個就需要你們自己去摸索了
私は日本人のため英語のアプリに不安がありましたが、丁寧にチャットからサポートをしていただけましたので安心しました。またリンクを見せるのではなくしっかりとテキストでご連絡いただけるところも大きなポイントです。
これからもよろしくお願いします！ Nikola Thanks your very kind support！
Very easy to use, straight forward. Emails are very easy to set up. THe easiest to navigate. Thanks
Just amazing. Love this app. I would say it is the best and simple email marketing tool right now. If you are a beginner, just start with this.
Easy and efficient to use - love it!
OmniSend has been a good program. The editor was initially not as good as others I have used, but the have made it better over the 2 years we have used it. I am very happy with the app. The automations are terrific.
This app is fantastic! It is super cheap and very intuitive. The customer service is bang on and extremely helpful 10/10 recommend!