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i am just got started with this so i have to come back and give a better review once i see how it work for my business
Hello, and thank you for taking the time to leave a review!
We're happy to see you've chosen Omnisend as a marketing tool for your business, and we'd love to hear additional feedback in the future!
Hopefully, you'll feel right at home with Omnisend, and if you have any questions, feel free to drop us an email at support@omnisend.com. We will gladly assist you!
Have a fantastic day!
It's so easy to create a task whether for a form, automation or campaign. The user interface is very streamlined, easy to understand and follow. One minor suggestion, consider proof-reading some help files as I noticed some typos. Overall, this is a great app with lots of functionalities that will definitely help you grow your store. Highly recommended!
Great app very user friendly recommend 100%
I had some initial trouble getting started with Soundest but customer service fixed the situation. Now I am very pleased with the service I'm receiving. The metrics are great and you can't beat the price for all the features.
-Brett
theprettytree.com
Complicated to get started, hidden integration with Shopify so it does not show in your app store like other apps. It interfered with my current set up without me approving any changes. There is no quick and easy direct help - just a knowledge base.
Hello there! Thank you for taking the time to write a review for us, we really appreciate it!
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our product. Our senior support agent has reached out to you to assist in resolving your issue.
To use our app, no extra integration is required, except for installing it from Apps tab in your Shopify admin. Moreover, our free plan users are eligible to get 24/7 support via email, feel free to contact us at support@omnisend.com.
Excellent product! Just what we were looking for!
I love this app ! Helped me tremendously!
app is awesome and easy to use
WELL WORTH THE MONEY! saved so many abandoned carts for us! we should have been using this when we joined shopify last year
I am using Omnisend since several months now and I am enjoying it unfortunately not to 100%. What I enjoy:
- easy to use and to setup
- price seems ok What I didnt enjoy:
- bad opening rates in my campaigns comparing to when I sent it directly in shopify (same user base, same kind of copy etc.) --> Omnisend 10-15% OR, Shopify 30-50% OR!!!
- the currency is shown wrong (Peru) and wasnt fixed until now
- the SMS supposed to cost 0.05 USD for Peru, but when I created a campaign it was not possible to meet the needed SMS lenght to only pay 0,05 USD. At the end I paid more than 3 times more for a very short SMS The worst of all, I am waiting now (and already tried to follow up) on an answer from the support related to the SMS thing and havent received any answers withing more than a week! Usually it was quite fast, so no idea what is happening right now.