评论 (5,991)

整体评分
4.7
每个评分等级的数量
  • 90% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
编辑时间:2022年10月1日

I think most of these reviews are fake... what is the point in accumulating subscribers if you can't reach out to them in a timely fashion. The last time we sent out a campaign it was a year ago.. even then we got "Paused". We needed that email to go out at a particular time of day, and now that is not going to happen. Their customer service is worse, "we will get back to you in a few hours", ...

Taskin
美国
大约4年 人在使用应用
Omnisend已回复 2022年9月30日

Hello there and thanks for rating our app!

We're sorry you've found yourself in this circumstance. Please note, however, that a long pause in sending to your list is one of ...

2018年4月28日

Wasted 4 hours of our time creating a campaign to only know that our account had been suspended and we can not send the email to our subscribers. We chatted with their team and were told we needed to check on the subscribers and see who is old and who is inactive? Really? We followed their magical and so-smart technique of filtering who is old and inactive and that gave us 90% of our subscriber ...

Rectangle Com Sa
沙特阿拉伯
大约4年 人在使用应用
2021年10月26日

Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like ...

SINGAREA
阿拉伯联合酋长国
接近4年 人在使用应用
Omnisend已回复 2021年10月26日

Hello there! Thank you for your review!

Providing great customer support is our top priority, and we apologize for any inconvenience you faced. Our senior support consultant ...

编辑时间:2022年9月16日

Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with ...

Silicone Lovers | Realistic Sex Dolls
英国
接近4年 人在使用应用
Omnisend已回复 2022年9月17日

Hello there and thank you for your review!

We are sorry you have found yourself in a situation like this. Our support representative has contacted you with more details on ...

2020年4月18日

Very bad customer service and support is sucks they never reply. I had issue sometime each customer get 200-300 auto emails I got so many complaint from customers they complaints about it due to this issue we see lot of our customers unsubscribed the newsletter....I contacted to tech support so many time and they never ever replied or resolve the issue. I just canceled the subscription and i had ...

FLEX-N-FLEX
美国
3年多 人在使用应用
Omnisend已回复 2020年4月21日

We apologize for the issues you experiences.
We can see you reported deliverability issues a couple of months ago. Our agent Arina shared some best practices that you could ...

2020年11月27日

After several months of trying to adapt this platform, it's not a very user friendly or data capable. We couldn't send out a mass email for Black Friday without getting the entire account suspended. After cleaning it the first time, I was instructed to do it even again for another 300 person email. Omnisend claims my contact bounce back was two high. May branding and marketing company wanted to ...

Seccua-USA
美国
3年多 人在使用应用
Omnisend已回复 2020年11月30日

Sorry to hear you had troubles with your account.
There were some old email contacts on your list that no longer exist, so we had to pause the sending to protect your sender ...

2020年7月16日

Omnisend and Shopify each point the finger at the other when a bug in one of their systems (or connecting API) resulted in a purchaser receiving two automated abandoned-cart emails from Omnisend after the purchaser completed submission of a paid-up order on Shopify. Inexcusable, and Omnisend support still won’t help help troubleshoot or fix the problem

sun wind snow
美国
3年多 人在使用应用
Omnisend已回复 2020年7月17日

We apologize for making you feel this way.

It seems that the issue occurred due to the fact the email address was used when triggering your Abandoned cart automation, while ...

编辑时间:2021年11月10日

Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!

ALOHAS
西班牙
3年多 人在使用应用
Omnisend已回复 2021年10月18日

Hello there! Thank you for your review!

Our customer support team was able to reach out to you to help you resolve the issue you were having, and received confirmation from ...

2023年4月1日

Website will not let me login even after changing my password. Going to have to go to a different app.

Sneakeroyalty
美国
3年多 人在使用应用
Omnisend已回复 2023年4月3日

Hello there! Thank you for taking the time to bring this to our attention!

It's unfortunate to hear that you were unable to access your account. We understand how ...

2023年10月26日

I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a ...

UnderGents
美国
3年多 人在使用应用
Omnisend已回复 2023年11月15日

Hi there, we appreciate you for taking the time to leave Omnisend a review.

We apologize for not being able to get back to you sooner on the matter.

Indeed, freezing your ...