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We had to verify our domains in the app. my developer did that and passed the ownership back to me. For over a week now I try to get back the ownerhip, set up payment and send emails.
The team from omnisend does not only not read the former chat, but still brings me back to the same problems we could not solve from our side.
-I can not add myself in primary store setting with my email as admin, ...
Hello there! We appreciate your detailed feedback regarding your experience with Omnisend!
We understand the importance of swift and effective customer support and regret any ...
I have used Omnisend since 2019, which I switched due to an incentivized offer for MailChimp users (as Mailchimp was no longer integrating with Shopify at that time). I've had a few issues along the way that were challenging to fix due to an unhelpful support team. There seems to be more of a focus on smiley faces and emojis in support chats then actual assistance. I had an issue this week that ...
Hi there! Thank you for taking the time to leave your feedback.
We're sorry to hear about your recent experience. Our Support Team has reached out to you to provide an ...
I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money
They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page.
They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that ...
Hello there,
Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret ...
Shopify should never have let Mailchimp go.
Omnisend is way too expensive and their offerings are poor. After exhaustively searching for someone that compares to Mailchimp, we have found none. So we have now installed ShopSync so that we can move back to Mailchimp, who we never had a problem with in over 10 years of being with them. If you google it, you'll see that using a 'connector' app like ...
We are so sorry to hear you were not satisfied with our service.
The team is currently working on the solution to have unified billing for multiple store owners to ensure ...
I have had this app for 3 months, and I am so frustrated, the only reason it hasn't been uninstalled is due to the hours of work I have put into it to design emails and not currently having the time to switch. They cancelled my account without telling me, pretty much every feature has not worked at some point or another and I have to contact support every 1 - 2 weeks. Today I had to contact them ...
Recently had an issue with my simple capture form and it's been taking days for them to solve it. The issue is very simple (change size and make it centered) though. I don't normally give negative reviews but this has been the most frustrating experience ever.
Hello there and thanks for taking the time to leave the feedback, we appreciate it!
We have already relayed your comment to our team, the next iteration of the embedded forms ...
Support is inconsistent and provide answers that are totally unrelated to the problem or question asked.Trying to get an answer re video with no response!
Hello there,
Thank you for sharing your concerns about the support responses. We apologize if the answers you received did not directly address your specific questions.
To ...
Xenia dealt with my problem. Poor customer service, rude and unhelpful. Problem unsolved and left out of pocket.
We are sorry to hear you feel this way. As per our terms of use, we do not offer a full refund if the service was used during the billing period. However, Jurate from the ...
HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer ...
Hello there, and thank you for taking the time to leave a review!
We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account ...
When importing subscribers, customers and contacts from my business who have actually signed up on the website or bought products, omnisend automatically sets around half of them as "non-subscribed" - therefore half of my subscribers will never see any of the emails sent out. Not a very good system as there is no manual override or way for you to set them back to subscribed by yourself.
However, ...