Omnisend Email Marketing & SMS , 5,385 条评论
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Great app and great service, but their pricing keeps going up and up and they keep changing what you get with each package which is absolutely redicilous and where I come from is probably illegal. I will be closing my account in january
Hi there!
Thank you for your feedback.
We checked the fees you have been charged and indeed, you have seen an increase in your monthly plan as the discount you had in your account has expired, and unfortunately we no longer manage such discount.
Please keep in mind that the pricing for your subscription, as well as the number of email credits you get, is based on the number of subscribed and non-subscribed contacts you have in your account while upgrading. You can always check the price for your contact list in our dedicated page here: https://www.omnisend.com/pricing/
To reduce costs, we recommend segmenting inactive contacts and unsubscribing them to focus and engage with your most active customers, do not worry, we have pre-built segments to assist and determine who these contacts are to help streamline the process for you.
If you should need any assistance, please feel in the liberty to reach out to support@omnisend.com, and our specialized team will be more than happy to help.
Wishing you nothing but the best.
Have a lovely day!
I had a bad experience because I was given the wrong information by a support rep and I only found out it was incorrect after asking another support rep who gave me the correct information. Luckily, my issue was resolved. I do feel it is a bit complicated but the 24/7 support is helpful (when the rep knows what they're talking about). It's good if you only use this for Shopify however I do think it lacks if you are tracking sales from other websites that aren't necessarily e-commerce stores...unless I was given the wrong information by a support rep again.
Hi there!
Thank you so much for bringing this issue up to our attention. We are happy to see that our Support representative was able to clarify the matter and make your automation work! Indeed, re-triggering might seem complicated at first, but it’s rather logical when you think of all the steps that need to be performed.
Our support representatives work in shifts, but due to the fact that we provide 24/7 support, it’s possible that you encounter several of them throughout the conversation. We work that way to assist you in the timely fashion.
We’ll make sure to address this matter in our Team, though, as we strive to provide a top-notch experience! Please don’t hesitate to reach back with any other concerns.
Top platfrom at all! love work on it, perfectly organised, but just for small small business or very big business.
SAD! Thank you to Matija and Deniz for their help. both very helpful
Thank you for taking the time to leave a review of our platform. We appreciate your feedback and are glad to hear that you find our platform to be well-organized and helpful!
We understand that there are areas where we can improve and we would appreciate any specific feedback you have to help us better serve you and our other users. Our team is committed to continuously improving our platform and offerings to meet the evolving needs of our customers.
Thank you for choosing our platform and we look forward to continuing to help you up your marketing game!
Tolle App mit sehr eleganten und "cleanen" Newslettern. Mehr Vorlagen würden wir uns wünschen, damit wir die Gestaltung nicht immer zur Gänze selbst machen müssten.
Recht rascher Support, das klappt wunderbar.
Nachtrag:
Diese App wurde von uns deinstalliert. Danach wurden wir mit Mails bombardiert, Antwort auf unsere Fragen kamen jedoch nie. Erst als wir uns dann hier gemeldet haben, hat sich endlich jemand bequemt. Man hat nie Mails von uns erhalten, obwohl wir alles nachweisen können.
Wir hatten auch wochenlang Probleme mit der Aktualisierung unsere Kundendaten.
Fazit: Eigentlich eine durchaus gute App. Aber der Support ist das Wichtigste. Wenn der nicht reibungslos klappt, dann wird es enttäuschend. Wir haben keine Zeit, wochenlang hin- und herzuschreiben oder auf Antworten zu warten. Schade.
Wir glauben, dass manchmal hier Leute beim Support arbeiten, die keine Ahnung haben oder vielleicht nicht wollen.
Hello there, and thank you for taking the time to leave a review!
We are always working on creating new templates for our customers to enjoy and use, please keep in mind if you have a template that you really like, you may always save this and tweak to your liking for future emails.
As for the emails received regarding account deletion, such are expected as once the app is uninstalled, we remind customers that their account can be deleted after if this is not installed back or after 6 months of inactivity.
Our team has assured that you no longer receive such communication, as we understand how frustrating this can be.
We greatly appreciate your understanding on the matter.
If you should need any kind of assistance, please feel free to reach out to support@omnisend.com, and our team will be more than happy to assist.
We wish you and your store nothing but the best.
Have a wonderful day!
Beyond angry at this moment. I had this app loaded into my Shopify store and had added all my contacts a few years ago from multiple sources, with much difficulty, and because I was mostly brick and mortar had not used them for some time. although I was able to go in there and tool around not so long ago. Yesterday I tried to log into my account to create a campaign and found they had deleted my account along with the carefully collected and edited contacts, that also had been unsubscribed if needed etc. I received no courtesy emails letting me know they were doing this, was not given the opportunity to confirm my I wanted to keep my account, or access my lists before they did this. It may be a good app but I am moving on, not feeling the love at all after this, it has set me back days on launching a campaign, as I am now forced to start from scratch.
We are upset to hear you are in this situation.
As per our terms of use, we delete the inactive accounts after four months due to data protection. We can see on our end that you last logged in into this account in July 2019.
Omnisend has improved a lot since 2019! We introduced many new great features, like an improved SMS channel, the new Automation Editor, splits in automation to target your customers, advanced segmentation, and a lot more.
To continue with Omnisend, we recommend creating a new account. We automatically sync contacts from Shopify, so we will have you covered here. And the support team is ready to help you import all of the contacts as well as recreate your templates and automation workflows.
Really easy and convenient. But very less templates to choose from and restricted customization options.
I have used the product for over a year and although the product is sound and useful, support keeps making "improvements" without regard to past time and effort. Most recently they "upgraded" the editor but made all of our previous work wasted as we cannot use previous newsletters as templates or copies to work from, wasting all of our previous edits and content. Not happy.
We are updating our previous review.
It is definitively a great app!
However, after using it for some time, we have found an area, which we consider very important, that needs to be improved.
We are talking about the subscribe and unsubscribe functionalities.
When using double opt-in (highly recommended) for subscriptions, both the email and the landing page can't be customized, except for the texts. This means that the logo is not included and the color of the button can't be changed, etc. So each time a new customer subscribes to our page, they will not see the logo nor our preferred brand colors in both the email and landing page, which should bring trust specially for new customers.
The same thing happens with the unsubscribe landing page.
I don't understand why something so important is not a priority for Omnisend!
It is certainly hard to attract new customers, and we must offer them through a trustful experience.
I hope that Omnisend consider improving this area of their app as soon as possible.
[UPDATED] I switched from Mailchimp to omnisend, and WOW, best change I made in any app change I made. This app works so amazingly easy and well for me.
The price for this app is way too high, 16 dollars a month? Lets find another app.
Update: Paulius, Customer Success Manage got in contact with me and explained that since I asked for a refund the next day I can actually get one. I have updated to 3 stars since Paulius restored my faith in soundest and made me reconsider maybe giving them another shot later. If the things I mentioned are fixed I will also consider giving the full 5 stars since overall the app has very nice features.
I would have given the 3 stars they deserve but they decided not to refund me because I asked for the refund the day after they charged me for a service I haven't used. So keep in mind if one month you decide to stop using the app and you get charged they will tell you tough luck, we don't care that you won't be using the app so no refund.
Now the app has many flaws. One of the flaws that I disliked the most was that many times you can't center certain content. To give an example, if you use the product picker and you ask the app to center the "buy now" button then some of the details like the description won't center so basically it will look out of place.
They also have a "handy" discount widget in which you have a section to give a discount to customers. Now the app will create some random discount code to send to customers and that is what I hate. Why can't I choose a specific code such as "Holidays2016"? Even if Shopify doesn't allow this then let me create the discount and have the widget show whatever code I want. But nope you must use whatever code is created such as "hja67pou" pretty right?
The boost campaign is kind of handy but their plan allows only 60,000 thousand emails so basically boosting a campaign will make you consume about 1.75 times the amount of subs you have.
With the email limitation and the other issues I would just recommend you to use a service like mailchimp that at least has unlimited emails so you can send as much as you want without worrying about the cap. Also I just can't trust a company that won't refund you because you did not stop the charges before the due date. I haven't received a service and I won't use it but you want to keep my money? I guess they don't have many customer and must keep as much money as they can.
IMO stay away from this company.